[Quoted from http://g2sf.com/white-paper/]

The starting point for meaningful metrics is to determine how the end user or customer will evaluate the service provider’s performance on each of these services. Armed with this information it is then much easier to establish a limited number of high level,...

Article sourced from TEAMVIEWER.COM 

The 80-20 rule — or Pareto principle — states that 20% of your efforts make up 80% of the output.

In the late 1800s, Pareto theorized that 80% of the land in Italy was owned by 20% of the population after observing that 20% of the pea pods in his garden provided 80...