On the 26th July, 2016, Brocent help desk received the emergent service request to break-fix for one critical IBM servers in Beijing suburban area. Before technical departs to the site, the service expert made the analysis of the incident, and identified several resolutions and prepared some parts (...

As a service deliver head, we have deliver the onsite IT support service more than 5 years in China mainland and HK zone. Cases volume is increasing dramatically, while we are continuously maintaining the service quality. We found that it does not become more sophisticated to manage the service qual...

Client as a famous telecommunication service provider, they need to deploy the new servers and Juniper firewalls in the China Telecom data center in Hong Kong. Service requires BROCENT engineer to response onsite within 4 business hours, 7 days per year. This is kind of examination over the performa...

As we see the industry move more and more towards Managed Services and hosted and cloud based computing, now it is more important than ever to choose the right company to partner with to insure your data is secure, reliable and available.

The benefits of moving to a hosted environment range from leve...

What do you expect from the IT Support Specialists who come into your office to look after your computers?Aside from the technical support expertise, you would probably expect that our staff, when working at your premises, be professional, patient, good at listening and very importantly, are trustwo...