Technical Project Manager
Salary range CNY240K-CNY360K +bonus
Location: Jingan District, Shanghai, China

Job Description:
Technical project manager responsible for managing multiple lines of business during transition between data centers. Project manager will be responsible managing infrastructure-based engagements including data center consolidation, network transformation, server migrations, end user application deployments and others. The project manager will work within a defined framework, involving all technical groups as appropriate. The project manager will also manage business and technology stakeholder communications and coordinate activities handled by project participants who are working on other programs at the same time. 

Required skills:

1. Experience leading infrastructure transformations, migrations and deployments in a shared services group
   
2. Knowledgeable in related technology areas including: Unix-based application systems, Microsoft-based application systems, databases, networking, storage, end-user systems, IP services
   
3. Superior communication skills
   
4. Ability to translate technical requirements and solutions into business language
   
5. Skills to work with business stakeholders to understand application lifecycle planning and document objectives and requirements.
   
6. Adept at prioritizing requirements and defining scope to meet market needs in a timely manner given available resources
   
7. Experience developing, maintaining and distributing (as appropriate) standard project management deliverables for the successful migration of applications including: requirements, migration plan, project schedule, issues & action items log, meeting minutes, risks assessment and contingencies
   
8. Ability to partner with service desk and operations teams to create support and transition plans
   
9. Demonstrable competency anticipating problems and complications, and formulating solutions so as not to impede the progress of the project
   

First Line Desktop Support - Hong Kong - Immediate Start - USD 5,000 - 7,500

BROCENT Hong Kong are currently recruiting for a 1st Line Desktop Support Technician for a full time engagement based in Hong Kong. My client, a large France based IT Solutions Company is looking for talented and enthusiastic IT professionals who are looking to develop their IT experience in a customer facing support environment. 

Responsibilities within first line support include:

* Providing 1st line technical support for hardware and software issues
* Evaluating customer requirements and offering relevant support or escalation
* Ensure all tickets are dealt with in a timely manner 
* Working to my clients SLA's to resolve technical issues minimising business impact
* Have a professional and thorough approach to support through regular client updates.

Knowledge of the following:

1. Desktop PC's and Operating systems (Windows XP / Windows 7)
   
2. Networking and firewalls
   
3. Server support - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10
   
4. Anti-virus software and Network Security
   

[Quoted from http://g2sf.com/white-paper/]

The starting point for meaningful metrics is to determine how the end user or customer will evaluate the service provider’s performance on each of these services. Armed with this information it is then much easier to establish a limited number of high level, yet measurable metrics that be quantified and reported.  It is then the responsibility of the IT organization to “reverse engineer” the overall customer focused metrics to determine the cascading sub tier metrics that directly contribute to the overall customer metrics used to evaluate the effectiveness of a specific IT service. These sub tier metrics represent both technology metrics that indicate the effectiveness of a specific technology as well as more service related metrics that represent the effectiveness of the combined technologies required to deliver a specific service.  When combining the customer’s evaluation (perception) of the quality of service across all IT services, the effectiveness of the IT organization overall can be determined and improvement plans established. This approach to implementing metrics ensures that the appropriate organizational behaviors are aligned with what is important to the end user or customer.