<?xml version="1.0" encoding="UTF-8" ?><!-- generator=Zoho Sites --><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><atom:link href="https://www.brocent.jp/blogs/tag/transition-service/feed" rel="self" type="application/rss+xml"/><title>Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #Transition Service</title><description>Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #Transition Service</description><link>https://www.brocent.jp/blogs/tag/transition-service</link><lastBuildDate>Sat, 18 Oct 2025 20:12:05 -0700</lastBuildDate><generator>http://zoho.com/sites/</generator><item><title><![CDATA[Microsoft Stores for Business and Education Ending in 2023]]></title><link>https://www.brocent.jp/blogs/post/New_MS_Store</link><description><![CDATA[<img align="left" hspace="5" src="https://www.brocent.jp/BLOG_PHOTO/MS_STORE.png"/>Microsoft on Wednesday announced plans to end the online Microsoft Store for Business and Microsoft Store for Education in the "first quarter of 2023," per a Microsoft document on the topic.]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_DaTF9WgLTAWeWorl7WhHFA" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_wOhlQ2H2TYmzultuEYdA2g" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_ibwTR5EBSpKOM9g39cIt1w" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_EEaza05KSW-N2xyZLchSJQ" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_EEaza05KSW-N2xyZLchSJQ"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-align-left " data-editor="true"><span style="color:inherit;"><span style="font-size:24px;">Microsoft Stores for Business and Education Ending in 2023</span></span></h2></div>
<div data-element-id="elm_eqQDVz5zTfenuKJAqutk8A" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_eqQDVz5zTfenuKJAqutk8A"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p style="font-weight:700;"><span style="font-size:15px;color:rgb(0, 0, 0);">About the Author</span></p><p style="font-size:16px;"></p><p><span style="font-size:15px;color:rgb(0, 0, 0);"><strong></strong><a href="mailto:kmackie@1105media.com" target="_blank">Kurt Mackie</a>&nbsp;is senior news producer for 1105 Media's Converge360 group.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);"><br></span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">Microsoft on&nbsp;Wednesday announced&nbsp;plans to end the online Microsoft Store for Business and Microsoft Store for Education in the &quot;first quarter of 2023,&quot; per&nbsp;a Microsoft document&nbsp;on the topic.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">These stores are different from the commercial Microsoft Store online application repository, which is currently undergoing a revamp. Microsoft Store for Business and the Microsoft Store for Education are used by businesses and schools to distribute applications to end users. Those applications might include private line-of-business apps or public apps that were customized by an independent software vendor.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);"><br></span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);"><span style="font-weight:bold;">The Shift to Windows Package Manager</span><br>Instead of using the Microsoft Store for Business and Microsoft Store for Education application repositories, Microsoft wants organizations to shift to using the Windows Package Manager and Microsoft Intune, or another &quot;unified endpoint management (UEM) solution,&quot; to get their apps.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">Windows Package Manager is a command-line tool,&nbsp;released as version 1.0 in May. It's used to install apps by sending text commands, either via the PowerShell console or a&nbsp;Windows Package Manager Client terminal. Windows Package Manager fetches apps that are housed in the&nbsp;Microsoft community repository.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">Back in May, Microsoft had explained that Windows Package Manager, which is Microsoft's first &quot;native&quot; application installer, wasn't replacing the &quot;Windows Store&quot; (the old name for the Microsoft Store). It's not a store replacement because Windows Package Manager just has a text interface and doesn't have the ability to show marketing information.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);"><br></span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">Microsoft's Wednesday announcement indicated that it'll be possible for organizations to use the Microsoft Store for Business and the Microsoft Store for Education to get &quot;free apps&quot; until the 2023 end date. Microsoft had already killed off the use of those stores to get apps that need to be purchased, which happened back in April.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">&quot;Starting April 14, 2021, all apps that charge a base price above free will no longer be available to buy in the Microsoft Store for Business and Education,&quot; Microsoft's document had explained. The document added that apps already purchased will continue to run, but additionally licensing can't be bought.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">Microsoft's plans to scrap these stores aren't wholly a surprise as they were described&nbsp;about a year and a half ago&nbsp;by veteran Microsoft reporter Mary Jo Foley.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);"><br></span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);"><span style="font-weight:bold;">Windows Package Manager Integration Milestones</span><br>Microsoft wants users of the Microsoft Store for Business and the Microsoft Store for Education to shift to using the Windows Package Manager tool, which will be integrated with Microsoft Intune or another UEM.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">Currently, the integration work is still a work in progress for Microsoft. The announcement described the following &quot;milestones&quot; to that end:</span></p><ul><li style="margin-bottom:5px;"><i><span style="font-size:15px;color:rgb(0, 0, 0);">Windows Package Manager v1.0: generally available</span></i></li><li style="margin-bottom:5px;"><i><span style="font-size:15px;color:rgb(0, 0, 0);">Intune integration with Windows Package Manager service, your private app repository, and the new Microsoft Store: Public Preview (Expected H1 2022)</span></i></li><li style="margin-bottom:5px;"><i><span style="font-size:15px;color:rgb(0, 0, 0);">Intune integration with Windows Package Manager service, your private app repository, and the new Microsoft Store: General availability (Expected H2 2022)</span></i></li><li style="margin-bottom:5px;"><i><span style="font-size:15px;color:rgb(0, 0, 0);">Retirement of Microsoft Store for Business and Education for Windows 10: expected Q1 2023</span></i></li></ul><p><span style="font-size:15px;color:rgb(0, 0, 0);">Microsoft's announcement included an FAQ section to clarify this rather confusing announcement. Essentially, the shift toward Windows Package Manager is just happening for users of free applications.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">If organizations have installed Windows Store for Business or Windows Store for Education apps (free or paid), then those apps will continue to run &quot;as long as the app is not removed from the device.&quot;</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);"><br></span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);"><span style="font-weight:bold;">New Microsoft Store</span><br>Microsoft had described building a new Microsoft Store in&nbsp;this June 24 post. It will be arriving at some point for Windows 10 and Windows 11 devices. The new store isn't available for buying apps right now, but it's already described at&nbsp;this landing page.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">The new Microsoft Store will have improvements to help users find applications. It'll be friendly to developers that offer their apps through install links on their Web sites. In such cases for Microsoft Store apps, a pop-up installer will appear when people click on the Web site link.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">The new Microsoft Store will be capable of housing all types of applications, including the older Win32 (Windows 7-era) apps. Here's what it can hold, per the June 24 post:</span></p><blockquote style="margin-bottom:25px;vertical-align:top;font-style:italic;font-size:16px;"><p><i><span style="font-size:15px;color:rgb(0, 0, 0);">Starting today, Windows developers can publish any kind of app, regardless of app framework and packaging technology -- such as Win32, .NET, UWP, Xamarin, Electron, React Native, Java and even Progressive Web Apps.</span></i></p></blockquote><p><span style="font-size:15px;color:rgb(0, 0, 0);">Microsoft also is giving developers a break if they use their own commerce platform to monetize their apps. In such cases, apps can be housed in the new Microsoft Store without any fee.</span></p><p></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">The new Microsoft Store is apparently at the preview stage right now. Its commercial-release timing wasn't described.</span></p></div>
</div><div data-element-id="elm_qKu4IT4F86AerwFrULg9rQ" data-element-type="image" class="zpelement zpelem-image "><style> [data-element-id="elm_qKu4IT4F86AerwFrULg9rQ"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="size-original" data-size-mobile="size-original" data-align="center" data-tablet-image-separate="" data-mobile-image-separate="" class="zpimage-container zpimage-align-center zpimage-size-original zpimage-tablet-fallback-original zpimage-mobile-fallback-original hb-lightbox " data-lightbox-options="
                type:fullscreen,
                theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/BLOG_PHOTO/MS_STORE.png" size="original" data-lightbox="true"/></picture></span></figure></div>
</div></div></div></div></div></div> ]]></content:encoded><pubDate>Thu, 29 Jul 2021 00:27:10 +0000</pubDate></item><item><title><![CDATA[Wi-Fi Site Surveys: Passive, Active, Survey-on-A-Stick]]></title><link>https://www.brocent.jp/blogs/post/wifi_survey_type</link><description><![CDATA[<img align="left" hspace="5" src="https://www.brocent.jp/Network/AP_ON_STICK.jpg"/>The lifecycle of a wireless network is the process of designing, validating, optimizing, and troubleshooting that network. We’ve discussed Wi-Fi site surveys in a couple of Webinar. However, not all site surveys are equal. There’s three common types of on-site surveys that can be performed.]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_-YdTriwzQpaSJdgELObXyA" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm__GDAY0mCQN6mI5tNvXCd1w" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_lHrG1yEOQduhnWH3ZhHSlQ" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"> [data-element-id="elm_lHrG1yEOQduhnWH3ZhHSlQ"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_6rQfkG0oQKOQt-eVUJHB4Q" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_6rQfkG0oQKOQt-eVUJHB4Q"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-align-center " data-editor="true"><span style="color:inherit;"><span style="font-size:36px;">Wi-Fi Site Surveys: Passive, Active, Survey-on-A-Stick</span></span></h2></div>
<div data-element-id="elm_1hniPIlHQwG0_RWk-4ZOPA" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_1hniPIlHQwG0_RWk-4ZOPA"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p style="text-align:justify;"><span style="color:inherit;font-size:16px;">The&nbsp;</span>lifecycle of a wireless network<span style="color:inherit;font-size:16px;">&nbsp;is the process of designing, validating, optimizing, and troubleshooting that network. Whether upgrading an existing wireless network or designing a greenfield network, you have to account for capacity requirements or potential interferences in the environment. Before you deploy your new or upgraded network infrastructure, you need to ensure you have real-world data to provide insight and insurance for your wireless project.&nbsp;</span><span style="color:inherit;"><span style="font-size:16px;">We’ve discussed Wi-Fi site surveys in a couple of Webinar.&nbsp;</span><span style="font-size:16px;">However, not all site surveys are equal. There’s three common types of on-site surveys that can be performed.</span></span><br></p></div>
</div><div data-element-id="elm_y0I7yOKdQDEu4lsB2Bpq4g" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_y0I7yOKdQDEu4lsB2Bpq4g"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="font-size:24px;"><span style="font-weight:bold;color:rgb(0, 0, 0);">Passive site surveys</span></span></p><p>Performed to get an understanding of the RF characteristics on-site. By RF characteristics I mean Wi-Fi signal strengths, noise levels, SNR (signal-to-noise ratio), and the like. &nbsp;The reason the site surveys are called “passive” is that your Wi-Fi network adapter is pretty much just listening to packets when performing passive site surveys. OK, the NIC might send some probes out, but that’s about it.</p><p><span style="color:inherit;"><span style="font-size:24px;"></span></span></p><h3 style="font-weight:700;"><br></h3></div>
</div><div data-element-id="elm_qDNJRKcLf0-H1aD13VlVXA" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_qDNJRKcLf0-H1aD13VlVXA"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="font-size:24px;"><span style="font-weight:bold;color:rgb(0, 0, 0);">Active Site Surveys</span></span></p><p>Provide more insight on the network connectivity and/or performance. Things like packet loss, packet delay, and access points you’ve associated with, can be measured during active site surveys. As the name suggests, with active surveys the Wi-Fi adapter is receiving AND sending packets to figure out what’s truly going on with the network.</p></div>
</div><div data-element-id="elm_TExE4KZYSlC63aq2Vbkz5A" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_TExE4KZYSlC63aq2Vbkz5A"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="font-size:30px;color:rgb(0, 0, 0);">What is an AP on a Stick survey?</span></p><p>An AP on a Stick (APoS) survey is a method of temporarily staging APs at deployment height utilizing a tripod or other mounting options in order to validate your predictive design before a full site deployment. APoS surveys identify the RF signal propagation characteristics of the environment while providing additional confidence your proposed design will work as planned, reducing the need for costly AP location changes, and validating you have the correct number of APs in your design.</p></div>
</div><div data-element-id="elm_Q2ZRYtMg3wtmP1TeLL5TSg" data-element-type="image" class="zpelement zpelem-image "><style> [data-element-id="elm_Q2ZRYtMg3wtmP1TeLL5TSg"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="size-original" data-size-mobile="size-original" data-align="center" data-tablet-image-separate="" data-mobile-image-separate="" class="zpimage-container zpimage-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit hb-lightbox " data-lightbox-options="
                type:fullscreen,
                theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/Network/c93e298ed532977a77f6ffb3f6fa905.jpg" size="fit" data-lightbox="true" style="width:100%;padding:0px;margin:0px;"/></picture></span></figure></div>
</div></div></div></div></div></div> ]]></content:encoded><pubDate>Mon, 08 Mar 2021 12:17:30 +0000</pubDate></item><item><title><![CDATA[Office 365 Rules to Prevent Ransomware]]></title><link>https://www.brocent.jp/blogs/post/office-365-rules-to-prevent-ransomware</link><description><![CDATA[<img align="left" hspace="5" src="https://www.brocent.jp/EMAIL SECURITY/ms365 tall.jfif"/>Microsoft 365 helps protect your business against ransomware by preventing potentially dangerous files, like JavaScript, batch, and executables, from being opened in Outlook. To increase this level of protection by adding rules that block or warn you of additional types of files, follow these steps.]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_GLaBlhbtSOGmM7XLP7QUlA" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_RaZMhar_TKSxUIzMMPmjOA" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_wXJrggbLS0Wq5pHGt_Trtw" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_BIgknxTshXLkfTlVdcV5CA" data-element-type="row" class="zprow zprow-container zpalign-items-flex-start zpjustify-content-flex-start " data-equal-column=""><style type="text/css"> [data-element-id="elm_BIgknxTshXLkfTlVdcV5CA"].zprow{ border-radius:1px; } </style><div data-element-id="elm_vULbEkXOL0m-glrv7wdcLg" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"> [data-element-id="elm_vULbEkXOL0m-glrv7wdcLg"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_bgwQNUzVzzJPKZH2Iodvlw" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_bgwQNUzVzzJPKZH2Iodvlw"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-style-none zpheading-align-left " data-editor="true">CLOUD SERVICE SOLUTION BY BROCENT</h2></div>
<div data-element-id="elm_rbdcmbXr_EgeLe5ufLJNAg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_rbdcmbXr_EgeLe5ufLJNAg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:rgb(0, 0, 0);">BROCENT provides the professional IT service of designing and implementing the the multi-cloud to the clients in compliance to local regulation and business needs, especially for the differentiated needs on computing, storage, data inter-cloud backup, web hosting with ICP, and various database service provision.</span></p></div>
</div></div></div><div data-element-id="elm_h4pAd0-mSpmiza0-g4HPZA" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_h4pAd0-mSpmiza0-g4HPZA"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="font-size:15px;color:rgb(0, 0, 0);">Microsoft 365 helps protect your business against ransomware by preventing potentially dangerous files, like JavaScript, batch, and executables, from being opened in Outlook. To increase this level of protection by adding rules that block or warn you of additional types of files, follow these steps.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);"></span></p><ol><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">From the admin center at&nbsp;https://admin.microsoft.com, choose&nbsp;<span style="font-weight:700;">Exchange</span>&nbsp;under&nbsp;<span style="font-weight:700;">Admin centers</span>.</span></p></li><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">From the menu on the left, choose&nbsp;<span style="font-weight:700;">mail flow</span>.</span></p></li><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">On the&nbsp;<span style="font-weight:700;">rules</span>&nbsp;tab, choose the arrow next to the plus (+) symbol, and then choose&nbsp;<span style="font-weight:700;">Create a new rule</span>.</span></p></li><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">On the&nbsp;<span style="font-weight:700;">new rule</span>&nbsp;page, enter a name for your rule, scroll to the bottom, and then choose&nbsp;<span style="font-weight:700;">More options</span>.</span></p></li><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">Under&nbsp;<span style="font-weight:700;">Apply this rule if</span>, select&nbsp;<span style="font-weight:700;">Any attachment</span>, and then select&nbsp;<span style="font-weight:700;">file extension includes these words</span>.</span></p></li><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">In the box under&nbsp;<span style="font-weight:700;">specify words or phrases</span>, enter the file extensions that you want the rule to be applied to, such as file extensions that can contain macros. Use the plus (+) symbol to add them one at a time.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">Learn more about file types by reading&nbsp;Protect against ransomware.</span></p></li><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">Scroll down to review your list, and then choose&nbsp;<span style="font-weight:700;">OK</span>.</span></p></li><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">On the&nbsp;<span style="font-weight:700;">new rule</span>&nbsp;page, choose&nbsp;<span style="font-weight:700;">add condition</span>, and then choose a condition under&nbsp;<span style="font-weight:700;">Do the following</span>.</span></p><p><span style="font-size:15px;color:rgb(0, 0, 0);">You have many rule options to choose from, but in this example we'll choose to&nbsp;<span style="font-weight:700;">Notify the recipient with a message</span>.</span></p></li><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">Enter message text for your notification, and then chose&nbsp;<span style="font-weight:700;">OK</span>.</span></p></li><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">Optional: On the&nbsp;<span style="font-weight:700;">new rule</span>&nbsp;page, choose&nbsp;<span style="font-weight:700;">add exception</span>, and enter any details for exceptions to your rule, such as messages from trusted senders.</span></p></li><li><p><span style="font-size:15px;color:rgb(0, 0, 0);">On the&nbsp;<span style="font-weight:700;">new rule</span>&nbsp;page, choose&nbsp;<span style="font-weight:700;">Save</span>, and review the rule summary information provided.</span></p></li></ol></div>
</div><div data-element-id="elm_1Ri4Tn7B2pebzyU8BeyqWw" data-element-type="video" class="zpelement zpelem-video "><style type="text/css"> [data-element-id="elm_1Ri4Tn7B2pebzyU8BeyqWw"].zpelem-video{ border-radius:1px; } </style><div class="zpvideo-container zpiframe-align-left zpiframe-mobile-align- zpiframe-tablet-align-"><iframe class="zpvideo " width="560" height="315" src="//www.youtube.com/embed/KM9KACC480U" frameborder="0" allowfullscreen></iframe></div>
</div></div></div></div></div><div data-element-id="elm_kHa3ghY4KF5cLGSAkjhQ_g" data-element-type="section" class="zpsection zpdefault-section zpdefault-section-bg zscustom-section-125 "><style type="text/css"> [data-element-id="elm_kHa3ghY4KF5cLGSAkjhQ_g"].zpsection{ border-radius:1px; } </style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_AO-2uJCMaPmkVubLRCqnBw" data-element-type="row" class="zprow zprow-container zpalign-items-flex-start zpjustify-content-center " data-equal-column=""><style type="text/css"> [data-element-id="elm_AO-2uJCMaPmkVubLRCqnBw"].zprow{ border-radius:1px; } </style><div data-element-id="elm_kem_11bKgn1UV5jCbObsZw" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-3 zpcol-sm-6 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"></style><div data-element-id="elm_6IpV7SaioxzZdW69F91Tcg" data-element-type="image" class="zpelement zpelem-image "><style> [data-element-id="elm_6IpV7SaioxzZdW69F91Tcg"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="" data-mobile-image-separate="" class="zpimage-container zpimage-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit "><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/cloud/azure02.png" size="fit" style="height:146px;width:264.86px;"/></picture></span></figure></div>
</div><div data-element-id="elm_Q6ljn65xkNYNRGqAKRXEVw" data-element-type="box" class="zpelem-box zpelement zpbox-container zscardbox-spacing zpdark-section zpdark-section-bg "><style type="text/css"> [data-element-id="elm_Q6ljn65xkNYNRGqAKRXEVw"].zpelem-box{ background-color:#34495E; background-image:unset; border-radius:1px; } </style><div data-element-id="elm_buFecL_S9yOc5P4NW-0wcQ" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_buFecL_S9yOc5P4NW-0wcQ"].zpelem-heading { border-radius:1px; } </style><h5
 class="zpheading zpheading-style-none zpheading-align-left " data-editor="true"><span style="font-weight:700;">Microsoft 365 &amp;AZURE</span></h5></div>
<div data-element-id="elm_V_LwoOOI3hoxdZQZXg1FbQ" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_V_LwoOOI3hoxdZQZXg1FbQ"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-justify " data-editor="true"><p>Cloud design and setup for Exchange, SharePoint, Azure AAD, Azure Storage, and Intune MDM solutions</p></div>
</div></div></div><div data-element-id="elm_Ua474cLmErVVUdWK6C0tVQ" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-3 zpcol-sm-6 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"></style><div data-element-id="elm_x8adz4xdFqf3Xz89aAVaqg" data-element-type="image" class="zpelement zpelem-image "><style> [data-element-id="elm_x8adz4xdFqf3Xz89aAVaqg"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="" data-mobile-image-separate="" class="zpimage-container zpimage-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit "><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/cloud/aws03.png" size="fit" style="height:147px;width:262.95px;"/></picture></span></figure></div>
</div><div data-element-id="elm_J-U8Mhk7D4aZMxULXhqfaA" data-element-type="box" class="zpelem-box zpelement zpbox-container zscardbox-spacing zpdark-section zpdark-section-bg "><style type="text/css"> [data-element-id="elm_J-U8Mhk7D4aZMxULXhqfaA"].zpelem-box{ background-color:#34495E; background-image:unset; border-radius:1px; } </style><div data-element-id="elm_Lgk5VJxSleKIupLENI7sCQ" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_Lgk5VJxSleKIupLENI7sCQ"].zpelem-heading { border-radius:1px; } </style><h5
 class="zpheading zpheading-style-none zpheading-align-left " data-editor="true"><span style="font-weight:700;">AMAZON AWS&nbsp;</span></h5></div>
<div data-element-id="elm_9-GqjNLjFuuIV1DHSN9Sug" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_9-GqjNLjFuuIV1DHSN9Sug"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-justify " data-editor="true"><p>Cloud Implementation Service for VDI Desktop as a service, Online Storage and Backup, and Applications on the ECS Server</p></div>
</div></div></div><div data-element-id="elm_Et1-lMJt-m8loO3TWYTgMg" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-3 zpcol-sm-6 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"> [data-element-id="elm_Et1-lMJt-m8loO3TWYTgMg"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_FQiaf04n1uL6boPOYWw_ow" data-element-type="image" class="zpelement zpelem-image "><style> [data-element-id="elm_FQiaf04n1uL6boPOYWw_ow"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="" data-mobile-image-separate="" class="zpimage-container zpimage-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit "><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/cloud/alicloud01.jpg" size="fit" style="height:149px;width:253.7px;"/></picture></span></figure></div>
</div><div data-element-id="elm_8OI_z7Ty8A6u0mrUmJeKkA" data-element-type="box" class="zpelem-box zpelement zpbox-container zscardbox-spacing zpdark-section zpdark-section-bg "><style type="text/css"> [data-element-id="elm_8OI_z7Ty8A6u0mrUmJeKkA"].zpelem-box{ background-color:#34495E; background-image:unset; border-radius:1px; } </style><div data-element-id="elm_kXzvPZ3LYe6zKD5WY-4sKg" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_kXzvPZ3LYe6zKD5WY-4sKg"].zpelem-heading { border-radius:1px; } </style><h5
 class="zpheading zpheading-style-none zpheading-align-left " data-editor="true"><span style="font-weight:700;">ALICLOUD</span></h5></div>
<div data-element-id="elm_P2w-6jrCDQWyzcxTLVjGUQ" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_P2w-6jrCDQWyzcxTLVjGUQ"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-justify " data-editor="true"><p>Cloud Design for Website Hosting, Load Balance, ECS Hosting Service, and Rational Cloud Database Service</p></div>
</div></div></div><div data-element-id="elm_hz42xMK3MVW4lafpdNOAug" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-3 zpcol-sm-6 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"> [data-element-id="elm_hz42xMK3MVW4lafpdNOAug"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_BPXCG5NL8RZc2tcSeQRliQ" data-element-type="image" class="zpelement zpelem-image "><style> [data-element-id="elm_BPXCG5NL8RZc2tcSeQRliQ"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="" data-mobile-image-separate="" class="zpimage-container zpimage-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit "><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/cloud/tencentcloud%2001.jpg" size="fit" style="height:151px;width:268.24px;"/></picture></span></figure></div>
</div><div data-element-id="elm_VH81FN_irQoQn-4Vrt-kQQ" data-element-type="box" class="zpelem-box zpelement zpbox-container zscardbox-spacing zpdark-section zpdark-section-bg "><style type="text/css"> [data-element-id="elm_VH81FN_irQoQn-4Vrt-kQQ"].zpelem-box{ background-color:#34495E; background-image:unset; border-radius:1px; } </style><div data-element-id="elm_G9eBeKzs6o6biiXJgssWEg" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_G9eBeKzs6o6biiXJgssWEg"].zpelem-heading { border-radius:1px; } </style><h5
 class="zpheading zpheading-style-none zpheading-align-left " data-editor="true"><span style="font-weight:700;">TENCENT CLOUD</span></h5></div>
<div data-element-id="elm_U1fne5neVC8wAlXdA110Tw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_U1fne5neVC8wAlXdA110Tw"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-justify " data-editor="true"><p>Setup the ECS Application Hosting, MYSQL in the cloud, Website Hosting and ICP Service, and Intelligent DNS.</p></div>
</div></div></div></div></div></div></div> ]]></content:encoded><pubDate>Tue, 16 Feb 2021 03:27:08 +0000</pubDate></item><item><title><![CDATA[BROCENT Standard Procedure and Policy]]></title><link>https://www.brocent.jp/blogs/post/standard_SOP</link><description><![CDATA[<img align="left" hspace="5" src="https://www.brocent.jp/Photoset/pexels-christina-morillo-1181675.jpg"/>BROCENT HRM manages the training program and certification for all nominated technicians. Only certified technicians are authorized to attend remote a ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_IJ-OHmAISs6Z7REjROWT0A" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_VIM471mnSyaD3pqkzspSuA" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_ksjcMkPZTgihWB5rAnHiiw" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_BXHnLy7pQhK3kQQxzDD5AA" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_BXHnLy7pQhK3kQQxzDD5AA"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-align-center " data-editor="true">Service Delivery Stays in SOP</h2></div>
<div data-element-id="elm_HFj1dRjJxPD4UjyU7cUbOw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_HFj1dRjJxPD4UjyU7cUbOw"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:inherit;"></span></p><p style="text-align:justify;">BROCENT HRM manages the training program and certification for all nominated technicians. Only certified technicians are authorized to attend remote and/or onsite support activities. Such program covers for all technical team member including but not limited GSD Service Desk Team, TSC Second Line Support Team, FSS Onsite Support Team and so on.</p></div>
</div><div data-element-id="elm_c2GhTYn2ToOZmgqgkYn9iQ" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_c2GhTYn2ToOZmgqgkYn9iQ"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-center " data-editor="true"><p><span style="color:inherit;"></span></p><table border="1" cellspacing="0" cellpadding="0" width="537"><tbody><tr><td><p>#</p></td><td><p><span>English Name of SOP, Guide and/or Policy </span></p></td><td><p><span>Version</span></p></td><td><p><span>Status</span></p></td></tr><tr><td><p>1</p></td><td><p>Definition of Incident &amp;Task Priority</p></td><td><p>R0.3</p></td><td><p>Published</p></td></tr><tr><td><p>2</p></td><td><p>Worklog Management Policy</p></td><td><p>R0.2</p></td><td><p>Published</p></td></tr><tr><td><p>3</p></td><td><p>Management Policy for Service Escalation and Complaint Process</p></td><td><p>R0.3</p></td><td><p>Published</p></td></tr><tr><td><p>4</p></td><td><p>Complaint Process Template</p></td><td><p>R0.1</p></td><td><p>Published</p></td></tr><tr><td><p>5</p></td><td><p>Service Desk System User Guide</p></td><td><p>R1.4</p></td><td><p>Published</p></td></tr><tr><td><p>6</p></td><td><p>Warehouse and Parts Management Policy</p></td><td><p>R0.4</p></td><td><p>Published</p></td></tr><tr><td><p>7</p></td><td><p>TPL – Parts General Ledger</p></td><td><p>R0.1</p></td><td><p>Published</p></td></tr><tr><td><p>8</p></td><td><p>TPL – Parts Stock Out</p></td><td><p>R0.5</p></td><td><p>Published</p></td></tr><tr><td><p>9</p></td><td><p>TPL – Parts Stock In</p></td><td><p>R0.5</p></td><td><p>Published</p></td></tr><tr><td><p>10</p></td><td><p>TPL – Parts Requisition Form</p></td><td><p>R0.2</p></td><td><p>Published</p></td></tr><tr><td><p>11</p></td><td><p>TPL – Faulty Part Process Form</p></td><td><p>R0.2</p></td><td><p>Published</p></td></tr><tr><td><p>12</p></td><td><p>FTE Technician Timesheet Management Policy</p></td><td><p>R0.2</p></td><td><p>Published</p></td></tr><tr><td><p>13</p></td><td><p>Dispatch Technician Availability Management Policy</p></td><td><p>R0.3</p></td><td><p>Published</p></td></tr><tr><td><p>14</p></td><td><p>Service Quality and Record Management Policy</p></td><td><p>R0.7</p></td><td><p>Published</p></td></tr><tr><td><p>16</p></td><td><p>TOP 10 Customer Service Hyper-care Practice</p></td><td><p>R0.3</p></td><td><p>Published</p></td></tr><tr><td><p>17</p></td><td><p>Technical Service and Work Handover Policy</p></td><td><p>R0.1</p></td><td><p>Published</p></td></tr><tr><td><p>18</p></td><td><p>Service Delivery Performance Management KPI</p></td><td><p>R0.1</p></td><td><p>Published</p></td></tr><tr><td><p>19</p></td><td><p>Standard IT Service Tools Management Policy</p></td><td><p>R0.3</p></td><td><p>Published</p></td></tr><tr><td><p>20</p></td><td><p>IT Onsite Service Report Management Policy</p></td><td><p>R3.1</p></td><td><p>Published</p></td></tr><tr><td><p>21</p></td><td><p>Customer Onboard Welcome Letter Guide</p></td><td><p>R2.0</p></td><td><p>Published</p></td></tr><tr><td><p>22</p></td><td><p>Customer and new Project Onboard and Service Enabler Policy</p></td><td><p>R2.0</p></td><td><p>Published</p></td></tr><tr><td><p>23</p></td><td><p>IT Service Scope of Work and Service Guide</p></td><td><p>R0.5.1</p></td><td><p>Published</p></td></tr><tr><td><p>24</p></td><td><p>Token Service Billing Rule</p></td><td><p>R1.4.1</p></td><td><p>Published</p></td></tr><tr><td><p>25</p></td><td><p>Standard IT Service Report</p></td><td><p>R2.4</p></td><td><p>Published</p></td></tr><tr><td><p>26</p></td><td><p>Hotline Support Management Policy</p></td><td><p>R0.11</p></td><td><p>Published</p></td></tr><tr><td><p>27</p></td><td><p>Preventive IT Managed Service Policy</p></td><td><p>R0.1</p></td><td><p>Published</p></td></tr><tr><td><p>28</p></td><td><p>Field Technician Behavior Management Policy</p></td><td><p>R0.5.1</p></td><td><p>Published</p></td></tr><tr><td><p>29</p></td><td><p>Technician Training and Certification Management Guide</p></td><td><p>R0.3</p></td><td><p>Published</p></td></tr><tr><td><p>30</p></td><td><p>FTE Assignment Change Management Policy</p></td><td><p>R0.2</p></td><td><p>Published</p></td></tr><tr><td><p>31</p></td><td><p>BROCENT Employee Management Charter</p></td><td><p>R10.1</p></td><td><p>Published</p></td></tr><tr><td><p>32</p></td><td><p>Privilege User Account and Password Management Policy </p></td><td><p>R1.0</p></td><td><p>Published</p></td></tr></tbody></table></div>
</div><div data-element-id="elm_IxR6QHDwSgaA1c53IKElPw" data-element-type="button" class="zpelement zpelem-button "><style></style><div class="zpbutton-container zpbutton-align-center "><style type="text/css"></style><a class="zpbutton-wrapper zpbutton zpbutton-type-primary zpbutton-size-md " href="javascript:;" target="_blank"><span class="zpbutton-content">Get Started Now</span></a></div>
</div></div></div></div></div></div> ]]></content:encoded><pubDate>Mon, 19 Oct 2020 12:07:16 +0000</pubDate></item><item><title><![CDATA[Transition Service & Management]]></title><link>https://www.brocent.jp/blogs/post/transition-service</link><description><![CDATA[<img align="left" hspace="5" src="https://www.brocent.jp/Transition/Transformation.png"/>Transition Plan (TP) is the 3 months period of time span, in that BROCENT Transition officer leads to manage all transition related tasks (refer to the table below). It plays critical roles in delivering the successful delivery outcome for the whole project. All deliverables in the TP stage will be]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_XYAHtQbiSUiCYhDV6bTNQw" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_lZfj2-TmQ4yb-h2spUymww" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_bBpa8T3BQlKZcJlfqfv4FQ" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"> [data-element-id="elm_bBpa8T3BQlKZcJlfqfv4FQ"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_d7XBW7SjRcC_7dc9E3oY8g" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_d7XBW7SjRcC_7dc9E3oY8g"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-align-center " data-editor="true">Transition Plan Makes Service Delivery Better</h2></div>
<div data-element-id="elm_3wgtfXOqR8-4JfR3IoRMfQ" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_3wgtfXOqR8-4JfR3IoRMfQ"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-center " data-editor="true"><p><span style="color:inherit;"></span></p><p style="text-align:justify;">Transition Plan (TP) is the 3 months period of time span, in that BROCENT Transition officer leads to manage all transition related tasks (refer to the table below). It plays critical roles in delivering the successful delivery outcome for the whole project. All deliverables in the TP stage will be onboarded/imported into related IT automation tools and/or a copy to customer IT department. This section 8 defines clearly the RACI and subsequent tasks.</p></div>
</div><div data-element-id="elm_DFFfFSl-o0m3CDy58QB4JQ" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_DFFfFSl-o0m3CDy58QB4JQ"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:inherit;"></span></p><p>When BROCENT is awarded by Customer, the onboard process is triggered with preset tasks, that is managed with the transition timeline and tasks by BROCENT transition service officer.</p></div>
</div><div data-element-id="elm_lBEkg9xfDYgfcQvn5VJxtQ" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_lBEkg9xfDYgfcQvn5VJxtQ"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:inherit;"></span></p><table border="1" cellspacing="0" cellpadding="0" align="left" width="615"><tbody><tr><td><p><b>#</b></p></td><td><p><b>Task Detail</b></p></td><td><p><b>GSD</b></p></td><td><p><b>AM</b></p></td><td><p><b>TSO</b></p></td><td><p><b>HRM</b></p></td><td><p><b>SDM</b></p></td><td><p><b>TSC</b></p></td><td><p><b>FSS</b></p></td><td><p><b>Duration</b></p></td></tr><tr><td><p><b><span>1</span></b></p></td><td><p><span>Project Transition Plan</span></p></td><td><p><span>I</span></p></td><td><p><span>AC</span></p></td><td><p><span>R</span></p></td><td><p><span>I</span></p></td><td><p><span>I</span></p></td><td><p><span>I</span></p></td><td><p><span>I</span></p></td><td><p><span>8 hours</span></p></td></tr><tr><td><p><b>2</b></p></td><td><p>Check List and Handover Plan</p></td><td><p>I</p></td><td><p>AC</p></td><td><p>R</p></td><td><p>I</p></td><td><p>I</p></td><td><p>I</p></td><td><p>I</p></td><td><p>8 Hours</p></td></tr><tr><td><p><b><span>3</span></b></p></td><td><p><span>Project Runbook</span></p></td><td><p><span>I</span></p></td><td><p><span>AC</span></p></td><td><p><span>R</span></p></td><td><p><span>I</span></p></td><td><p><span>I</span></p></td><td><p><span>I</span></p></td><td><p><span>I</span></p></td><td><p><span>3 days</span></p></td></tr><tr><td><p><b>4</b></p></td><td><p>Technician nomination and registration plan (50)</p></td><td><p>I</p></td><td><p>C</p></td><td><p>C</p></td><td><p>R</p></td><td><p>I</p></td><td><p>I</p></td><td><p>I</p></td><td><p>5 days</p></td></tr><tr><td><p><b><span>5</span></b></p></td><td><p><span>Project Team Formalization and Kickoff with Customer</span></p></td><td><p><span>CI</span></p></td><td><p><span>AR</span></p></td><td><p><span>CI</span></p></td><td><p><span>CI</span></p></td><td><p><span>I</span></p></td><td><p><span>CI</span></p></td><td><p><span>I</span></p></td><td><p><span>2 Hours</span></p></td></tr><tr><td><p><b>6</b></p></td><td><p>Service Account Registration and Activation</p></td><td><p>CI</p></td><td><p>AC</p></td><td><p>R</p></td><td><p>CI</p></td><td><p>I</p></td><td><p>CI</p></td><td><p>I</p></td><td><p>3 days</p></td></tr><tr><td><p><b><span>7</span></b></p></td><td><p><span>Technician (stores) Training Program and Certification Process</span></p></td><td><p><span>C</span></p></td><td><p><span>AC</span></p></td><td><p><span>C</span></p></td><td><p><span>R</span></p></td><td><p><span>I</span></p></td><td><p><span>I</span></p></td><td><p><span>I</span></p></td><td><p><span>3 days</span></p></td></tr><tr><td><p><b>8</b></p></td><td><p>Welcome Letter for Managed Service to all premises</p></td><td><p>CI</p></td><td><p>AR</p></td><td><p>CI</p></td><td><p>CI</p></td><td><p>I</p></td><td><p>CI</p></td><td><p>I</p></td><td><p>2 days</p></td></tr><tr><td><p><b><span>9</span></b></p></td><td><p><span>Retail Sites Familiarization</span></p></td><td><p><span>C</span></p></td><td><p><span>AC</span></p></td><td><p><span>R</span></p></td><td><p><span>CI</span></p></td><td><p><span>I</span></p></td><td><p><span>CI</span></p></td><td><p><span>CI</span></p></td><td><p><span>3 hours per site</span></p></td></tr><tr><td><p><b>10</b></p></td><td><p>IT Automation Tool Deployment (software &amp;hardware)</p></td><td><p>CI</p></td><td><p>AC</p></td><td><p>R</p></td><td><p>CI</p></td><td><p>I</p></td><td><p>CI</p></td><td><p>CI</p></td><td><p>1 hour per site</p></td></tr><tr><td><p><b><span>11</span></b></p></td><td><p><span>Resource Compliance i.e., NDA, Background check, Consent Letter, Credit check</span></p></td><td><p><span>I</span></p></td><td><p><span>AC</span></p></td><td><p><span>C</span></p></td><td><p><span>R</span></p></td><td><p><span>I</span></p></td><td><p><span>I</span></p></td><td><p><span>CI</span></p></td><td><p><span>5 days</span></p></td></tr></tbody></table></div>
</div><div data-element-id="elm_x6TTrxFZL4_WGiX3FJt2Hg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_x6TTrxFZL4_WGiX3FJt2Hg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:inherit;"></span></p><p>With the governance of service delivery model, BROCENT command center support (CCS) is in place that is comprised of GSD, TSC, TSO, SDM, HRM and AM. All nominated CCS members are with senior project and technical experience and good at bi-lingual communication.&nbsp;<span style="text-align:justify;color:inherit;">BROCENT TSO manages the check list and handover plan to make collection of all existing IT Operation Manual/Guide. This part presents the presumption of tasks in TT stage covering both office and store premise.</span></p></div>
</div><div data-element-id="elm_AvEANIy10pvHRhN-64UuiA" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_AvEANIy10pvHRhN-64UuiA"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:inherit;"></span></p><table border="1" cellspacing="0" cellpadding="0" align="left" width="567" style="margin-left:6.75pt;margin-right:6.75pt;"><tbody><tr><td><p><b>#</b></p></td><td><p><b>Task Detail</b></p></td><td><p><b>Action by</b></p></td><td><p><b>Subsequent Task</b></p></td></tr><tr><td><p><b><span>1</span></b></p></td><td><p><span>IT Asset Information</span></p></td><td><p><span>TSO</span></p></td><td><p><span>Version control and onboard to ATERA</span></p></td></tr><tr><td><p><b>2</b></p></td><td><p>LACOSTE IT and Security Policy and SOP documents</p></td><td><p>TSO</p></td><td><p>Version control and onboard to training portal</p></td></tr><tr><td><p><b><span>3</span></b></p></td><td><p><span>Professional Tools from LACOSTE</span></p></td><td><p><span>TSO</span></p></td><td><p><span>Import into BROCENT software library and complete the classification</span></p></td></tr><tr><td><p><b>4</b></p></td><td><p>Application support related knowledge base</p></td><td><p>TSO</p></td><td><p>Version control and onboard to Help Center</p></td></tr><tr><td><p><b><span>5</span></b></p></td><td><p><span>All sites &amp;campus contact list</span></p></td><td><p><span>TSO</span></p></td><td><p><span>Version control and onboard to Help Desk System</span></p></td></tr><tr><td><p><b>6</b></p></td><td><p>VIP user list</p></td><td><p>TSO</p></td><td><p>Version control and onboard to Help Desk System</p></td></tr><tr><td><p><b><span>7</span></b></p></td><td><p><span>Full site list with detail address</span></p></td><td><p><span>TSO</span></p></td><td><p><span>Version control and onboard to Help Desk System</span></p></td></tr><tr><td><p><b>8</b></p></td><td><p>Standard tools list</p></td><td><p>TSO</p></td><td><p>Version control and onboard to Help Desk System</p></td></tr><tr><td><p><b><span>9</span></b></p></td><td><p><span>SOW related configuration and credential</span></p></td><td><p><span>TSO</span></p></td><td><p><span>Version control and onboard to ITGLUE&nbsp; &amp;ATERA for configuration and password management</span></p></td></tr><tr><td><p><b>10</b></p></td><td><p>Parts Inventory, Device Warranty and Authorized Courier Contact List</p></td><td><p>TSO</p></td><td><p>Import into BROCENT Warehouse management system and Customer centric system</p></td></tr><tr><td><p><b><span>11</span></b></p></td><td><p><span>Infrastructure Diagram and all premised rack layout</span></p></td><td><p><span>TSO</span></p></td><td><p><span>Version control and import to ITGLUE portal with proper access control</span></p></td></tr><tr><td><p><b>12</b></p></td><td><p>All 3<sup>rd</sup> parties contact list</p></td><td><p>TSO</p></td><td><p>Version control and save to BROCENT Documentation system with proper access control</p></td></tr></tbody></table></div>
</div><div data-element-id="elm_77yIFHx20irvnlppob81nQ" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_77yIFHx20irvnlppob81nQ"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-style-none zpheading-align-left " data-editor="true"><span style="color:inherit;">Training Program and Certification</span></h2></div>
<div data-element-id="elm_hMOJyL8I50bgLjrUWUYXGQ" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_hMOJyL8I50bgLjrUWUYXGQ"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:inherit;"></span></p><p style="text-align:justify;">BROCENT HRM manages the training program and certification for all nominated technicians. Only certified technicians are authorized to attend remote and/or onsite support activities. Such program covers for all technical team member including but not limited GSD Service Desk Team, TSC Second Line Support Team, FSS Onsite Support Team and so on.</p></div>
</div><div data-element-id="elm_E4L9vdu3aVyGicChfC231g" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_E4L9vdu3aVyGicChfC231g"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:inherit;"></span></p><table border="1" cellspacing="0" cellpadding="0" align="left" style="margin-left:6.75pt;margin-right:6.75pt;"><tbody><tr><td><p><b>#</b></p></td><td><p><b>Training &amp;Certificate Course</b></p></td><td><p><b>Required</b></p></td><td><p><b>Owner</b></p></td><td><p><b>Sponsor</b></p></td></tr><tr><td><p><b><span>1</span></b></p></td><td><p><span>Customer IT Policy</span></p></td><td><p><span>Mandatory</span></p></td><td><p><span>HRM</span></p></td><td><p><span>AM</span></p></td></tr><tr><td><p><b>2</b></p></td><td><p>Customer IT Security Guideline</p></td><td><p>Mandatory</p></td><td><p>HRM</p></td><td><p>AM</p></td></tr><tr><td><p><b><span>3</span></b></p></td><td><p><span>Onsite Support Technician Behavior Policy</span></p></td><td><p><span>Mandatory</span></p></td><td><p><span>HRM</span></p></td><td><p><span>AM</span></p></td></tr><tr><td><p><b>4</b></p></td><td><p>Privilege Account and Password Management Policy</p></td><td><p>Mandatory</p></td><td><p>HRM</p></td><td><p>AM</p></td></tr><tr><td><p><b><span>5</span></b></p></td><td><p><span>PC OS/POS OS Installation Guide</span></p></td><td><p><span>Mandatory</span></p></td><td><p><span>HRM</span></p></td><td><p><span>AM</span></p></td></tr><tr><td><p><b>6</b></p></td><td><p>Parts and Warranty Management Policy</p></td><td><p>Mandatory</p></td><td><p>HRM</p></td><td><p>AM</p></td></tr><tr><td><p><b><span>7</span></b></p></td><td><p><span>Service Report Management SOP</span></p></td><td><p><span>Mandatory</span></p></td><td><p><span>HRM</span></p></td><td><p><span>AM</span></p></td></tr><tr><td><p><b>8</b></p></td><td><p>Application Support Q &amp;A or any Guide</p></td><td><p>Mandatory</p></td><td><p>HRM</p></td><td><p>AM</p></td></tr><tr><td><p><b><span>9</span></b></p></td><td><p><span>Infrastructure Monitoring &amp;Alert Management SOP</span></p></td><td><p><span>Mandatory</span></p></td><td><p><span>HRM</span></p></td><td><p><span>AM</span></p></td></tr><tr><td><p><b>10</b></p></td><td><p>BROCENT Onsite Service Tools Policy</p></td><td><p>Mandatory</p></td><td><p>HRM</p></td><td><p>AM</p></td></tr><tr><td><p><b><span>11</span></b></p></td><td><p><span>BROCENT Email Utilization Policy</span></p></td><td><p><span>Mandatory</span></p></td><td><p><span>HRM</span></p></td><td><p><span>AM</span></p></td></tr></tbody></table></div>
</div><div data-element-id="elm_v2nsPnohTIWf0ILHUb4uyQ" data-element-type="button" class="zpelement zpelem-button "><style> [data-element-id="elm_v2nsPnohTIWf0ILHUb4uyQ"].zpelem-button{ border-radius:1px; } </style><div class="zpbutton-container zpbutton-align-center "><style type="text/css"> [data-element-id="elm_v2nsPnohTIWf0ILHUb4uyQ"] .zpbutton.zpbutton-type-primary{ background-color:#3498DB !important; } </style><a class="zpbutton-wrapper zpbutton zpbutton-type-primary zpbutton-size-md zpbutton-style-roundcorner " href="/contact#Contact Brocent Consultant" target="_blank" title="Contact Brocent Consultant"><span class="zpbutton-content">Contact Account Manager</span></a></div>
</div></div></div></div></div></div> ]]></content:encoded><pubDate>Mon, 19 Oct 2020 12:00:18 +0000</pubDate></item></channel></rss>