Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #TaiwanManaged IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #Taiwanhttps://www.brocent.jp/blogs/tag/taiwanThu, 16 Oct 2025 01:13:20 -0700http://zoho.com/sites/<![CDATA[[2020-2021] IT Service Arrangement during the Spring Festival]]>https://www.brocent.jp/blogs/post/2020CNYAs Spring Festival approaches, all Chinese will have 7-day holidays off since February 11, 2021. During this long holiday, Brocent provides uninterrupted IT delivery services in Asia region]]>

Dear Customer,

 

As Spring Festival approaches, all Chinese will have 7-day holidays off since February 11, 2021. During this long holiday, Brocent provides uninterrupted IT delivery services in Asia region, covering managed outsourcing services, professional technical support services, and hardware warranty services. Some remote regions in Asia are subject to downgraded SLA service due to holidays.

Chinese New Year holidays will affect February 11, 2021 to February 17.

Brocent will return to normal IT service delivery from February 18, 2021.


The followings are the local public holidays for the main regions of Brocent Asia.
  
 Chinese Mainland 2021/2/11 - 2021/2/17
 Hong Kong, China 2021/2/12 - 2021/2/15
 Taiwan, China 2021/2/10 - 2021/2/16
 Malaysia 2021/2/12 - 2021/2/13
 Singapore 2021/2/12 - 2021/2/15

In order to guarantee that you can get a fast service response, the plan of Brocent IT Service Operation Center is as follows:


Availability of Global Service Desk Team (GSD)

Mainland China GSD Team will operate on a degraded basis with response time adjusted to a maximum of 8 x 5 x NBD.

Hong Kong Regional Service Desk Team will remain in normal operation.

Singapore as well as East Asia services will remain in normal operation.


Availability of Field Engineer Team (FSS)

Mainland China FSS team service downgraded, only holiday shift service retained
Normal operations maintained in Hong Kong, Taiwan, Singapore, Malaysia, Japan, Indonesia, India, Vietnam, Thailand, etc.


Availability of Account Manager Team (AM)
Mainland China AM team service downgraded, only holiday shift service retained
Normal operations maintained in Hong Kong, Singapore and Japan, etc.

The Contingency Arrangements for IT services during the Spring Festival for GSD team:

  1. During the Chinese New Year holidays, all requests (including all regions and all customers) will be supported by the Hong Kong regional helpdesk team.
  2. During the Chinese New Year holidays, you can still request IT support by sending email to it-service@brocent.com
  3. If you encounter any difficulty in IT service, you can escalate to ust@brocent.com or through the local IT service hotline.
Brocent local IT service Hotline
 Mainland China +86-400-0812026
 Hong Kong +852-800-931463
 Singapore +65-800-4922225
]]>Mon, 08 Feb 2021 08:15:14 +0000<![CDATA[Microsoft sends mixed messages about Office 365 Business cloud storage options]]>https://www.brocent.jp/blogs/post/Microsoft-sends-mixed-messages-about-Office-365-Business-cloud-storage-options

Microsoft Corp. says that a recent change how much cloud storage its Office 365 consumer customers can use won’t affect Office 365 Business customers. But just how much cloud storage businesses can normally expect to receive is less clear.

After just one year of offering unlimited cloud storage via OneDrive for its Office 365 customers, Microsoft announced on Monday that it will now start imposing some very modest caps on that storage. Subscriptions to Office 365 Home, Personal, or University will now receive 1 TB of OneDrive storage.

Why? Apparently a few bad apples ruined the free storage party for everyone.

“A small number of users backed up numerous PCs and stored entire movie collections and DVR recordings,” the blog post reads. “In some instances, this exceeded 75 TB per user or 14,000 times the average.”

When ITWC contacted Microsoft Canada to see if the update affected business users, a spokesperson responded that the announcement was related to consumers only and there are no changes to announce for Office 365 Business storage plans.

Trying to figure out exactly how much cloud storage comes with the business plans proves harder than you might think. Reviewing the plans and pricing page on the Office 365 website shows that 1 TB of storage per user is offered for each plan – Business Essentials, Business, and Business Premium.



Read more: http://www.itworldcanada.com/article/microsoft-sends-mixed-messages-about-office-365-business-cloud-storage-options/378138#ixzz3qV0I96EU 

]]>Wed, 04 Nov 2015 05:50:05 +0000