Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #SingaporeManaged IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #Singaporehttps://www.brocent.jp/blogs/tag/singaporeMon, 20 Oct 2025 20:24:18 -0700http://zoho.com/sites/<![CDATA[[2020-2021] IT Service Arrangement during the Spring Festival]]>https://www.brocent.jp/blogs/post/2020CNYAs Spring Festival approaches, all Chinese will have 7-day holidays off since February 11, 2021. During this long holiday, Brocent provides uninterrupted IT delivery services in Asia region]]>

Dear Customer,

 

As Spring Festival approaches, all Chinese will have 7-day holidays off since February 11, 2021. During this long holiday, Brocent provides uninterrupted IT delivery services in Asia region, covering managed outsourcing services, professional technical support services, and hardware warranty services. Some remote regions in Asia are subject to downgraded SLA service due to holidays.

Chinese New Year holidays will affect February 11, 2021 to February 17.

Brocent will return to normal IT service delivery from February 18, 2021.


The followings are the local public holidays for the main regions of Brocent Asia.
  
 Chinese Mainland 2021/2/11 - 2021/2/17
 Hong Kong, China 2021/2/12 - 2021/2/15
 Taiwan, China 2021/2/10 - 2021/2/16
 Malaysia 2021/2/12 - 2021/2/13
 Singapore 2021/2/12 - 2021/2/15

In order to guarantee that you can get a fast service response, the plan of Brocent IT Service Operation Center is as follows:


Availability of Global Service Desk Team (GSD)

Mainland China GSD Team will operate on a degraded basis with response time adjusted to a maximum of 8 x 5 x NBD.

Hong Kong Regional Service Desk Team will remain in normal operation.

Singapore as well as East Asia services will remain in normal operation.


Availability of Field Engineer Team (FSS)

Mainland China FSS team service downgraded, only holiday shift service retained
Normal operations maintained in Hong Kong, Taiwan, Singapore, Malaysia, Japan, Indonesia, India, Vietnam, Thailand, etc.


Availability of Account Manager Team (AM)
Mainland China AM team service downgraded, only holiday shift service retained
Normal operations maintained in Hong Kong, Singapore and Japan, etc.

The Contingency Arrangements for IT services during the Spring Festival for GSD team:

  1. During the Chinese New Year holidays, all requests (including all regions and all customers) will be supported by the Hong Kong regional helpdesk team.
  2. During the Chinese New Year holidays, you can still request IT support by sending email to it-service@brocent.com
  3. If you encounter any difficulty in IT service, you can escalate to ust@brocent.com or through the local IT service hotline.
Brocent local IT service Hotline
 Mainland China +86-400-0812026
 Hong Kong +852-800-931463
 Singapore +65-800-4922225
]]>Mon, 08 Feb 2021 08:15:14 +0000<![CDATA[AZURE DATA BACKUP ]]>https://www.brocent.jp/blogs/post/AZURE_BACKUPAzure Backup is a cost-effective, secure, one-click backup solution that’s scalable based on your backup storage needs. The centralized management interface makes it easy to define backup policies and protect a wide range of enterprise workloads, including Azure Virtual Machines,]]>

Azure Backup is a cost-effective, secure, one-click backup solution that’s scalable based on your backup storage needs. The centralized management interface makes it easy to define backup policies and protect a wide range of enterprise workloads, including Azure Virtual Machines, SQL and SAP databases, and Azure file shares.

]]>Tue, 26 Jan 2021 09:46:46 +0000<![CDATA[Christmas Greetings from BROCENT]]>https://www.brocent.jp/blogs/post/christmas-greetings-from-brocentDear Client, Merry Christmas and happy New Year! The Christmas and New Year holiday is coming near once again. We would like to extend our warm wishes f ]]>

Merry Christmas & Happy New Year

Dear Client,


Merry Christmas and happy New Year!
The Christmas and New Year holiday is coming near once again. We would like to extend our warm wishes for the upcoming holiday season and would like to wish you and your company a Merry Christmas and a prosperous New Year.
May your New Year be filled with special moment, warmth, peace and happiness, the joy of covered ones near, and wishing you all the joys of Christmas and a year of happiness.
It's our honor to contact with you before, and our duty is to give you our excellent IT managed services and high quality service with agile response. Hope the next year is a prosperous and harvest year for both of us!
Last but not least, once you have any inquiry about new project or any IT services in the following days, hope you could feel free to contact with us, which is much appreciated.


Best Wishes
BROCENT TEAM
(accounts@brocent.com)
Get Started Now
]]>Tue, 22 Dec 2020 08:56:11 +0000<![CDATA[AirMagnetic WIFI Passive Survey]]>https://www.brocent.jp/blogs/post/AirMagnetic-WIFI-Passive-Survey

Working with the famous international C Level oganization, BROCENT supports client to perform the WIFI Passive Survey in Singapore by using AirMagnetic tools. The survey takes 2 days for 4 floor to collect the WIFI data, perform the data analysis and report.

]]>Mon, 06 Nov 2017 15:43:14 +0000<![CDATA[Managed IT Service]]>https://www.brocent.jp/blogs/post/Managed-IT-Service

Brocent delivers proactive maintenance services through our flat-rate Business Service Plan. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your IT Department, allowing you to focus on running your business, not your technology.

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design an IT Business Solution Plan that aligns with your long-term business goals.

We become an extension of your business, and true Partner. Because our IT Business Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiency and reduce downtime.


]]>Sat, 03 Jan 2015 16:08:42 +0000