Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #Shanghai

IT Field Service Impact, Typhoon In-Fa hits Chinas coast

Mon, 26 Jul 2021 02:52:21 +0000

IT Field Service Impact, Typhoon In-Fa hits Chinas coast

#BROCENT IT Field Service is being Impacted by the Typhoon In-Fa, that starts on 7/26 till 7/30 - the FTE Service, TOKEN Dispatch Service, PTE Service and Professional Service Onsite Deployment. Most customers have issued the administrative notice informing all employees and contractors Work From Home (WFH).

This shall extends the impact seriously the Onsite Response Time and SLA measurement. For employees' safety, BROCENT suggests customers to reschedule or cancel the pre-booked engineer service.

Mighty Typhoon Hits Shanghai Israel today. The "In-mouth" storm brought Yuta winds of 100 km / h and hundreds of millimeters of rain to the country's eastern coast

Hundreds of thousands of people have been evacuated from the coastal areas of the Chinese city of Shanghai as Typhoon In-Fa hits the coast to its south. All flights to the city and high-speed train services have been suspended.

Shanghai issued the second-highest-level typhoon warning as In-Fa is expected to hit the city’s southern Pudong district in another landfall later on Sunday. One video posted to social media shows the sky over the city darkened by black storm clouds brooding over Shanghai’s skyscrapers.

Around 330,000 people were evacuated from the city’s coastal areas, including the Fengxian District. Over 100,000 civil servants and workers were deployed to the city’s streets as part of the massive flood prevention measures initiated by the authorities.

All passenger flights to and from Shanghai’s two airports were canceled on Sunday. The city’s ports – some of the world’s busiest shipping hubs – evacuated thousands of vessels. The international airport of Hangzhou – a city southwest of Shanghai – canceled all flights as well.

Several bus lines in Shanghai were also suspended to prevent busses from crossing bridges over some rivers. All high-speed trains bound for Shanghai were suspended starting Sunday evening.

The typhoon already hit the city of Zhanshan in the Zhejiang province south of Shanghai earlier on Sunday, with winds reaching speeds of more than 136kph, according to Chinese media. Another video posted online shows winds ripping through a street at incredible speed.

The typhoon is expected to swirl through Hangzhou Bay and make another landfall later on Sunday, potentially affecting the Zhejiang province and Shanghai. Footage shows people in the city already seeking shelter from the heavy rain and strong wind.

Your Shanghai IT Support Team

Sat, 13 Jan 2018 03:09:00 +0000

Thanks to the customers’ support and team’s effort, BROCENT (IT Managed Service Provider) steps closer to the business target in 2017. As of December 2107, BROCENT has accomplished the 4689 dispatching service in 56 cities and countries that includes China mainland, Hong Kong, Taiwan, Macau, Vietnam and Singapore. All service are categorized into Desktop Support Service (DSS), Data Center Support (DCS), Deployment Smart Hand (DSH) and Professional Project Support (PPS). Throughout the decentralized IT service delivery team in Beijing, Shanghai, Guangzhou and Hong Kong, the unified service management system measures and controls the service delivery process, standard and quality in the whole life cycle of each service request.

In 2018, BROCENT will concentrate on Service Operation Team’s management, that will spur to go live the Resource Management Platform (RMP). This will uplift the efficiency on the management over resource identification, allocation, dispatching, tracking and communication. Furthermore, RMP will also extend the managed IT service delivery capability for existing and upcoming customers (less than 100 users), that supports customers to transform the client’s existing IT service delivery model and expenditure model, and make them more manageable and flexible. Service Coverage is also part of business plan to strengthen the localization and the inter-zone’s collaboration, and provide the state-of-art service delivery quality with single point of contact (SPOC).

Brocent Won IT Relocation Project | Shanghai China

Sat, 18 Nov 2017 07:18:33 +0000

BROCENT wins the IT Relocation Project, that supports clients to survey, contingency plan, move, stack &rack and finally resume all IT infrastructure in the new office. 9 Hours with 12 experienced IT engineers' effort completes the delivery of the whole relocation service, 17:30 till 2:30 A.M in the second day.

In such reloaction project, usually it involves multiple suppliers to take care of different scope of work, i.e., Furniture, Cabling, Office Security, IT Infra &Application and so on. Perform a thorough survey becomes the utmost crucial, that makes clear of Roles &Responsibility for the whole team to follow till the completion of task execution, which covers the fundamental IT inventory, system &network diagram, and the co-relationship to the applications with its unique maintenance window.

A short but precise execution plan simplifies the process of disconnection, packing, protection and moving, that right person is monitoring and validating the accuracy and integrity of all IT assets. A particular attention shall be on the coordination with BMO, that makes sure packed devices &materials can be moved down and up within the expected timeframe.

We value those effort by all interest parties likely cabling, security and furniture etc, because everyone is working in the same space and time windows, as-of-it, more important things for Brocent PM is to keep earlier and proactive communication with client's project managers that the relocation team can move all devices &facilities into the new computer room and/or workspace punctually on time, with that, the network &system engineer can efficiently work to resume the network and system.

Yet, the network connectivity and system functional test is the last but not the final step to examine and prove that end users can properly use the IT infrastructure in this nice &new office.

Congratulation to the team. Awesome work done.

Nation wide IT Field Service Dispatching China

Tue, 14 Nov 2017 06:44:05 +0000

Daily journey - Dispatching &Delivering Field Service in 6 Cities. It starts with a busy day, believe the whole team will run till midnight today. Wish all the best to all zone team members

09:00 A.M - Hong Kong, Kwun Tong | Troubleshooting on Server Controller

11:30 A.M - Changchun City | UPS Survey

12:20 A.M - Nanning City, Guangxi Province | UPS Survey

13:20 P.M - Shanghai City, Network troubleshoot in Data Center

14:10 P.M - Beijing City, Fortigate Firewall Power Adapter Replacement

14:12 P.M - Guangzhou City, Installation of new Network Device

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New Workspace Fitout Project

Mon, 06 Nov 2017 15:37:50 +0000

Sales office renovation always goes with IT refresh project. In Shanghai, the China economic center, BROCENT provides the Managed IT Project Management Service, as the role of client IT manager that is responsible for vendor selection, project plan control, risk control and coordinating the technical implementation in liaison with UK Server &Network team.

In this project, it scopes the Office Cabling setup, computer room upgrading, WAN optimization and Virtualization (P2V) System Deployment.

Outsource the IT Routine Operation

The BROCENT Operations Team provides ongoing support for the IT systems required to run your business on a day-to-day basis. Operations support for IT environments is always customized to meet your business requirements and can be provided on your infrastructure or ours. Designed to meet all of your IT support needs we provide the following IT operations support services:

Cloud Hosting Services
24×7 CHINA based Help Desk Services
Backup and Disaster Recovery Services
IT infrastructure design, implementation, management and monitoring
IT Project management

BROCENT works with you to support the underlying technologies that serve as the foundation for your IT systems and users by managing applications, servers, databases, networks and end user support. Let your IT staff focus on accomplishing your core business initiatives while we manage your day-to-day IT support activities.

Perks of Microsoft Open Value Subscription Licensing

Sun, 01 Nov 2015 04:43:48 +0000

Technology is changing at an incredible pace and staying up to date is becoming more and more important in our competitive business world. Considering this, does it make sense for a business to spend a huge outlay of time and money every few years just to keep up? And once the upgrade is installed, how to you make sure the staff understand how to take full advantage of the new features? Would it make more sense to approach software as a subscription – spreading payments over the life of the software’s useful life – with rights to upgrade as new versions come out? Subscription licensing has become the primary choice for the large majority of our clients. It takes the responsibility of staying on top of software updates off the plate of upper management and makes it a recurring task of the IT department – an operational item, rather than a capital item that is usually tied to hardware upgrades or replacements. There are many benefits to this software model and it the interest of time, I have provided bullets outlining the advantages as listed by Microsoft below: ” Low Cost Option As a rental agreement OVS is a cost effective licensing agreement for small and medium sized companies. Access to Latest Versions of Microsoft Products OVS customers can automatically use the latest software available from Microsoft, ensuring they get the benefits of the best Microsoft has to offer. Pay According to Use Customers only pay for software actually installed. Each year, customers can increase and decrease the number of desktops as need be to support their business requirements...