<?xml version="1.0" encoding="UTF-8" ?><!-- generator=Zoho Sites --><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><atom:link href="https://www.brocent.jp/blogs/tag/malaysia/feed" rel="self" type="application/rss+xml"/><title>Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #Malaysia</title><description>Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #Malaysia</description><link>https://www.brocent.jp/blogs/tag/malaysia</link><lastBuildDate>Mon, 20 Oct 2025 20:24:17 -0700</lastBuildDate><generator>http://zoho.com/sites/</generator><item><title><![CDATA[[2020-2021] IT Service Arrangement during the Spring Festival]]></title><link>https://www.brocent.jp/blogs/post/2020CNY</link><description><![CDATA[<img align="left" hspace="5" src="https://www.brocent.jp/chinese-new-year-2021.png"/>As Spring Festival approaches, all Chinese will have 7-day holidays off since February 11, 2021. During this long holiday, Brocent provides uninterrupted IT delivery services in Asia region]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_fYInD5jzSlSRBZrkOKoS_Q" data-element-type="section" class="zpsection "><style type="text/css"> [data-element-id="elm_fYInD5jzSlSRBZrkOKoS_Q"].zpsection{ border-radius:1px; } </style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_gDmqIiwaSy6gGyV3YT4q6Q" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"> [data-element-id="elm_gDmqIiwaSy6gGyV3YT4q6Q"].zprow{ border-radius:1px; } </style><div data-element-id="elm_fjVq9tnZTMSh1ze5BITtkw" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"> [data-element-id="elm_fjVq9tnZTMSh1ze5BITtkw"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_8mBWLiwcsi1f13Up3kT7FQ" data-element-type="row" class="zprow zprow-container zpalign-items-center zpjustify-content-flex-start " data-equal-column=""><style type="text/css"> [data-element-id="elm_8mBWLiwcsi1f13Up3kT7FQ"].zprow{ border-radius:1px; } </style><div data-element-id="elm_Dcn3aGNKH5j7uLoZWq6i6w" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"> [data-element-id="elm_Dcn3aGNKH5j7uLoZWq6i6w"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_Z5uQoWvYu7WAGri_IPV6Fw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_Z5uQoWvYu7WAGri_IPV6Fw"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:rgb(0, 0, 0);">Dear Customer,</span></p><p><span style="color:rgb(0, 0, 0);">&nbsp;</span></p><p></p><p><span style="color:rgb(0, 0, 0);"><span>As Spring Festival approaches, all Chinese will have 7-day holidays off since February 11, 2021. During this long holiday,&nbsp;</span>Brocent provides uninterrupted IT delivery services in Asia region, covering managed outsourcing services, professional technical support services, and hardware warranty services. Some remote regions in Asia are subject to&nbsp;downgraded SLA&nbsp;service due to holidays.</span></p></div>
</div></div><div data-element-id="elm_nBYs1FgkP8NieyhkS4phXA" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-6 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"> [data-element-id="elm_nBYs1FgkP8NieyhkS4phXA"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_RH0kaMAwKKTPMRkhC9AOvg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_RH0kaMAwKKTPMRkhC9AOvg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><div><span style="color:rgb(0, 0, 0);">Chinese New Year holidays will affect&nbsp;February&nbsp;11, 2021&nbsp;to&nbsp;February&nbsp;17.</span></div><p><span style="color:rgb(0, 0, 0);">Brocent will return to normal IT service delivery from February 18, 2021.<br></span></p><p><span style="color:rgb(0, 0, 0);"><br></span></p><div><span style="color:rgb(0, 0, 0);">The followings are the local public holidays for&nbsp;the main regions of&nbsp;Brocent Asia.</span></div></div>
</div><div data-element-id="elm_x5dJ75qFlw3ZSAWMOA9sIw" data-element-type="table" class="zpelement zpelem-table "><style type="text/css"> [data-element-id="elm_x5dJ75qFlw3ZSAWMOA9sIw"].zpelem-table{ border-radius:1px; } [data-element-id="elm_x5dJ75qFlw3ZSAWMOA9sIw"] .zptable{ width:69% !important; } </style><div class="zptable zptable-align-left zptable-header- zptable-header-none zptable-cell-outline-on zptable-outline-on zptable-style- " data-width="69" data-editor="true">&nbsp;&nbsp;<table style="width:69%;"><tbody><tr><td style="text-align:center;width:40.7084%;"><span style="color:rgb(0, 0, 0);"> Chinese Mainland</span></td><td style="text-align:center;width:56.0218%;"><span style="color:rgb(0, 0, 0);"> 2021/2/11 - 2021/2/17</span></td></tr><tr><td style="text-align:center;width:40.7084%;"><span style="color:rgb(0, 0, 0);"> Hong Kong, China</span></td><td style="text-align:center;width:56.0218%;"><span style="color:rgb(0, 0, 0);"> 2021/2/12 - 2021/2/15</span></td></tr><tr><td style="text-align:center;width:40.7084%;"><span style="color:rgb(0, 0, 0);"> Taiwan, China</span></td><td style="text-align:center;width:56.0218%;" class="zp-selected-cell"><span style="color:rgb(0, 0, 0);"> 2021/2/10 - 2021/2/16</span></td></tr><tr><td style="text-align:center;width:40.7084%;"><span style="color:rgb(0, 0, 0);"> Malaysia</span></td><td style="text-align:center;width:56.0218%;"><span style="color:rgb(0, 0, 0);"> 2021/2/12 - 2021/2/13</span></td></tr><tr><td style="text-align:center;width:40.7084%;"><span style="color:rgb(0, 0, 0);"> Singapore</span></td><td style="text-align:center;width:56.0218%;"><span style="color:rgb(0, 0, 0);"> 2021/2/12 - 2021/2/15</span></td></tr></tbody></table></div>
</div></div><div data-element-id="elm_eCrPpRw0cwnQ-2rFDNzsaw" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-6 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"></style><div data-element-id="elm_Q2eV9mVv6lK2hQkUiI3a1w" data-element-type="image" class="zpelement zpelem-image "><style> [data-element-id="elm_Q2eV9mVv6lK2hQkUiI3a1w"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="size-original" data-size-mobile="size-original" data-align="center" data-tablet-image-separate="" data-mobile-image-separate="" class="zpimage-container zpimage-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit "><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/W020190219385385872153.jpg" size="fit" style="height:320px;width:482.67px;"/></picture></span></figure></div>
</div></div></div><div data-element-id="elm_Y7RdYd9tHvWgTbnHAFRcHg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_Y7RdYd9tHvWgTbnHAFRcHg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:rgb(0, 0, 0);">In order to guarantee that you can get a fast service response, the plan of Brocent IT Service Operation Center is as follows:<br></span></p><p><span style="color:rgb(0, 0, 0);"><br></span></p><div><div><span style="font-weight:bold;font-size:16px;color:rgb(0, 0, 0);">Availability of Global Service Desk Team (GSD)</span></div></div><p><span style="color:rgb(0, 0, 0);"><span>Mainland China GSD Team will operate on a degraded basis with response time adjusted to a maximum of 8 x 5 x NBD.</span><br></span></p><p><span style="color:rgb(0, 0, 0);"><span>Hong Kong Regional Service Desk Team will remain in normal operation.</span><br></span></p><p><span style="color:rgb(0, 0, 0);"><span>Singapore as well as East Asia services will remain in normal operation.</span><br></span></p><p><span style="color:rgb(0, 0, 0);"><br></span></p><p><span style="font-size:16px;font-weight:bold;color:rgb(0, 0, 0);">Availability of Field Engineer Team (FSS)</span></p><div><span style="color:rgb(0, 0, 0);">Mainland China FSS team service downgraded, only holiday shift service retained</span></div><div><span style="color:rgb(0, 0, 0);">Normal operations maintained in&nbsp;Hong Kong, Taiwan, Singapore, Malaysia, Japan, Indonesia, India, Vietnam, Thailand, etc.<br></span></div><p><span style="color:rgb(0, 0, 0);"><br></span></p><div><div><span style="font-size:16px;font-weight:bold;color:rgb(0, 0, 0);">Availability of Account Manager Team (AM)</span></div></div><div><span style="color:rgb(0, 0, 0);">Mainland China AM team service downgraded, only holiday shift service retained<br></span></div><div><span style="color:rgb(0, 0, 0);">Normal operations maintained in Hong Kong, Singapore and Japan, etc.</span></div></div>
</div><div data-element-id="elm_H3FHCxHGgZeYzXuaZcZwjg" data-element-type="row" class="zprow zprow-container zpalign-items-center zpjustify-content-flex-start " data-equal-column=""><style type="text/css"> [data-element-id="elm_H3FHCxHGgZeYzXuaZcZwjg"].zprow{ border-radius:1px; } </style><div data-element-id="elm_Wy_kOx89YEAZUCHgYzNZFA" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-8 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"></style><div data-element-id="elm_dlxdR2MLcRpwyDLxOh1zxA" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_dlxdR2MLcRpwyDLxOh1zxA"].zpelem-text { border-radius:1px; margin-block-start:44px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;font-weight:700;">The Contingency Arrangements for IT services during the&nbsp;Spring Festival&nbsp;for GSD team:</span><br></span></p><div><ol><li><span style="color:rgb(0, 0, 0);">During the Chinese New Year holidays, all requests (including all regions and all customers) will be supported by the Hong Kong regional helpdesk team.</span></li><li><span style="color:rgb(0, 0, 0);">During the Chinese New Year holidays, you can still request IT support by sending email to&nbsp;<span style="text-decoration-line:underline;">it-service@brocent.com</span></span></li><li><span style="color:rgb(0, 0, 0);">If you encounter any difficulty in IT service, you can escalate to <span style="text-decoration-line:underline;">ust@brocent.com</span> or through the local IT service hotline.</span></li></ol></div>
</div></div></div><div data-element-id="elm_xnF6xfL5LFc_aVhujq5BMQ" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-4 zpcol-sm-12 zpalign-self- zpdefault-section zpdefault-section-bg "><style type="text/css"></style><div data-element-id="elm_LJ1ZtqmpEbW98l6nF5CpGw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_LJ1ZtqmpEbW98l6nF5CpGw"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><div style="text-align:center;"><span style="font-size:17px;font-weight:bold;color:rgb(0, 0, 0);">Brocent local IT service Hotline</span></div></div>
</div><div data-element-id="elm_-Bqme8nEv45w-zFd9jidYg" data-element-type="table" class="zpelement zpelem-table "><style type="text/css"> [data-element-id="elm_-Bqme8nEv45w-zFd9jidYg"].zpelem-table{ border-radius:1px; margin-block-start:7px; } [data-element-id="elm_-Bqme8nEv45w-zFd9jidYg"] .zptable{ width:79% !important; } </style><div class="zptable zptable-align-center zptable-header- zptable-header-none zptable-cell-outline-on zptable-outline-on zptable-style- " data-width="79" data-editor="true"><table style="text-align:center;width:79%;"><tbody><tr><td style="width:44.2647%;"><span style="color:rgb(0, 0, 0);"> Mainland China</span></td><td style="width:50.9559%;"><span style="color:rgb(0, 0, 0);"> +86-400-0812026</span></td></tr><tr><td style="width:44.2647%;"><span style="color:rgb(0, 0, 0);"> Hong Kong</span></td><td style="width:50.9559%;"><span style="color:rgb(0, 0, 0);"> +852-800-931463</span></td></tr><tr><td style="width:44.2647%;"><span style="color:rgb(0, 0, 0);"> Singapore</span></td><td style="width:50.9559%;"><span style="color:rgb(0, 0, 0);"> +65-800-4922225</span></td></tr></tbody></table></div>
</div></div></div></div></div></div></div></div> ]]></content:encoded><pubDate>Mon, 08 Feb 2021 08:15:14 +0000</pubDate></item><item><title><![CDATA[Latest Movement Control Order - Malaysia]]></title><link>https://www.brocent.jp/blogs/post/Latest-Movement-Control-Order-Malaysia</link><description><![CDATA[<img align="left" hspace="5" src="https://www.brocent.jp/malaysia-banner-dp-min.png"/>Movement Control Order - Malaysia]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_N78-xCEVT_CIE3d8HJE4jg" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_nZAPDrKtSPOI8mVN-osVZg" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_74vIB-_EQSaT6QgZ0kzc9w" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_2i5v6aFMSfaYPcuJZMlgfw" data-element-type="heading" class="zpelement zpelem-heading "><style></style><h2
 class="zpheading zpheading-align-center " data-editor="true"><span style="color:inherit;font-size:30px;">Latest Movement Control Order - Malaysia</span><br></h2></div>
<div data-element-id="elm_Xm4-NT6CTLajBlYZ0xDwdg" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-center " data-editor="true"><p style="text-align:left;"><span>Dear Client,</span></p><p style="text-align:left;"><span>Please be informed of the latest national restrictions by the government of Malaysia as this may impact the ability of engineers to travel to sites.&nbsp;</span></p><p style="text-align:left;"><span>&nbsp;</span></p><p style="text-align:left;"><span><br></span></p><p><span style="color:rgb(0, 0, 0);"><span style="font-weight:bold;text-decoration-line:underline;font-size:18px;">MOVEMENT CONTROL ORDER (MCO</span><span style="font-weight:bold;text-decoration-line:underline;font-size:18px;">)</span></span></p><p style="text-align:left;"><span style="font-weight:bold;text-decoration-line:underline;"><br></span></p><ul><li style="text-align:left;"><span style="font-weight:bold;">STATES:</span> Penang, Selangor, Kuala Lumpur, Putrajaya, Labuan, Melaka, Johor, and Sabah</li><li style="text-align:left;"><span style="font-weight:bold;">DURATION: </span>14 days from Jan 13 (12.01am) to Jan 26</li><li style="text-align:left;"><span style="font-weight:bold;">Restrictions:</span></li></ul><ol><ol><li style="text-align:justify;"><span style="text-align:left;">No interstate and interdistrict travels.</span><br></li><li style="text-align:justify;"><span style="text-align:left;">No social gatherings, such as weddings, wedding receptions, conferences, religious processions (including Thaipusam), meetings, seminars, courses, and group sport activities.</span><br></li><li style="text-align:justify;"><span style="text-align:left;">Roadblocks will be mounted; movements limited to 10km radius to people in a vehicle.</span></li><li style="text-align:justify;"><span style="text-align:left;">Only two people per household allowed to head out to purchase groceries at nearby supermarkets or grocery stores.</span></li><li style="text-align:justify;"><span style="text-align:left;">Only two people allowed per vehicle</span></li><li style="text-align:justify;"><span style="text-align:left;">Anyone who violates these rulings will be subjected to a maximum fine of RM1,000 under the Prevention and Control of Infectious Diseases Act 1988 (Act 342)</span></li><li style="text-align:justify;"><span style="text-align:left;">Only 5 essential economic sectors allowed to operate: manufacturing; construction; service; trade and distribution; and plantations and commodities.</span></li><li style="text-align:justify;"><span style="text-align:left;">Only 30 per cent of workers within a company’s management group are allowed to go in to office; employers to determine number of employees permitted in office at any one time (taking into consideration standard operating procedures &nbsp;compliance)</span></li><li style="text-align:justify;"><span style="text-align:left;">Ensure total adherence to SOP, observe physical distancing at all times.</span></li><li style="text-align:justify;"><span style="text-align:left;">Non-essential services staff to work from home; employers must comply with this ruling.</span></li><li style="text-align:justify;"><span style="text-align:left;">Eateries and hawker stalls may operate but only take-aways allowed.</span></li><li style="text-align:justify;"><span style="text-align:left;">Food delivery serviced allowed.</span></li><li style="text-align:justify;"><span style="text-align:left;">Supermarkets, healthcare services (including clinics, hospitals and pharmacies), banks allowed to operate with strict SOP compliance: always wear masks ; use hand sanitisers frequently; observe physical distancing at all times.</span></li><li style="text-align:justify;"><span style="text-align:left;">Stay at home if there is no immedi</span><span style="text-align:left;">ate or urgent need to head out.</span></li></ol></ol><ul><li style="text-align:left;"><div style="text-align:justify;"><span style="font-weight:bold;">STUDENTS:</span> Candidates due to sit for SPM in 2020 and 2021 are allowed to attend school with strict SOP. Education Ministry will detail this SOP.</div></li><li style="text-align:left;"><span style="font-weight:bold;">RELIGIOUS ACTIVITIES:</span> Only a maximum of 5 mosque/houses of worship committee members allowed at these premises.</li><li style="text-align:left;"><span style="font-weight:bold;">RECREATIONAL ACTIVITIES:</span></li></ul><ol><ol><li style="text-align:justify;"><span style="text-align:left;">Outdoor recreational activities allowed among people within same household.</span><br></li><li style="text-align:justify;"><span style="text-align:left;">Individuals must keep 2m-distance at all times.</span></li><li style="text-align:justify;"><span style="text-align:left;">No more than 2 people allowed to jog at any one time.</span></li><li style="text-align:justify;"><span style="text-align:left;">Cycling not allowed in groups; only one person allowed.</span></li></ol></ol><p style="text-align:justify;"><span>&nbsp;</span></p><p style="text-align:justify;"><span>&nbsp;</span></p><p><span style="font-weight:bold;text-decoration-line:underline;font-size:18px;color:rgb(0, 0, 0);">CONDITIONAL MOVEMENT CONTROL ORDER (CMCO)</span></p><p style="text-align:left;"><span>&nbsp;</span></p><ul><li style="text-align:left;"><span style="font-weight:bold;">STATES:</span> Pahang, Perak, Negri Sembilan, Kedah, Terengganu and Kelantan</li><li style="text-align:left;"><span style="font-weight:bold;">DURATION:</span> 14 days from Jan 13 (12.01am) to Jan 26</li><li style="text-align:left;"><span style="font-weight:bold;">Restrictions:</span></li></ul><ol><ol><li style="text-align:left;">No interstate travels. </li><li style="text-align:left;">No social gatherings, such as weddings, wedding receptions, conferences, religious processions (including Thaipusam), meetings, seminars, courses, and group sport activities.</li></ol></ol><ul><li style="text-align:left;"><span style="font-weight:bold;">RELIGIOUS ACTIVITIES:</span> Allowed with the minimum number of attendees stipulated in the SOP to ensure physical distancing. State religious authorities are advised to provide appropriate guideline in determining the number of attendees allowed.</li></ul><p style="text-align:left;"><span>&nbsp;</span></p><p style="text-align:left;"><span>&nbsp;</span></p><p style="text-align:center;"><span style="font-weight:bold;text-decoration-line:underline;font-size:18px;color:rgb(0, 0, 0);">RECOVERY MOVEMENT CONTROL ORDER (RMCO)</span></p><p style="text-align:left;"><span>&nbsp;</span></p><ul><li style="text-align:left;"><span style="font-weight:bold;">STATES:</span> Perlis and Sarawak</li><li style="text-align:left;"><span style="font-weight:bold;">DURATIONS:</span> 14 days from Jan 13 (12.01am) to Jan 26</li><li style="text-align:left;"><span style="font-weight:bold;">Restrictions:</span></li></ul><ol><ol><li style="text-align:left;">No interstate travels. Social gatherings allowed, provided in full compliance of the standard operating procedures.&nbsp;</li></ol></ol><ul><li style="text-align:left;"><span style="font-weight:bold;">RELIGIOUS ACTIVITIES:</span> Allowed with the minimum number of attendees stipulated in the SOP to ensure physical distancing. State religious authorities are advised to provide appropriate guideline in determining the number of attendees allowed.</li></ul><ul><li style="text-align:left;"><span style="font-weight:bold;">ROADBLOCKS</span></li></ul><ol><ol><li style="text-align:left;">Effective Jan 13 (12.01am) </li><li style="text-align:left;"><span style="color:inherit;"><span style="font-size:12pt;">Mounted at all district and state borders</span></span></li></ol></ol></div>
</div></div></div></div></div></div> ]]></content:encoded><pubDate>Tue, 12 Jan 2021 03:24:13 +0000</pubDate></item></channel></rss>