On-going Service for Aircraft Manufacture

Tue, 26 Jul 2016 05:06:00 +0000

On the 26th July, 2016, Brocent help desk received the emergent service request to break-fix for one critical IBM servers in Beijing suburban area. Before technical departs to the site, the service expert made the analysis of the incident, and identified several resolutions and prepared some parts (Spare Servers, Motherboard and PSU).

This server is critical for client which provisioning service for production department. Hardware failure will stop the production and definitely cause production loss.

Help Desk Response Time: 7:24 A.M, 26th, July

Onsite team response Time: 7:55 A.M, 26th, July

Parts &Resolution Preparation till: 8:30 A.M, 26th, July

FE presents onsite till: 9:30 A.M, 26th ,July

First onsite feedback: 10:00 A.M, 26th, July

First time of resolution: 10:20 A.M, 26th, July.

Congratulation to the team. Your expertise wins time for client's production, and wins the respect of your quality service. BRAVO!!

Looking for 24-Hour IT Support for your China IT?

Mon, 23 Nov 2015 15:04:30 +0000

Having after-hours IT support can be extremely beneficial to your business. When you have BROCENT’s 24-hour technical support in place, you will:

Feel comfortable working late, knowing we are there if you need us
Have an experienced technician ready to help you in an emergency—immediately
Be able to schedule system upgrades and updates at night when it won’t bother employees
And much more

And you can pain free for your IT infrastructure management service in your China organization.

Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #Legal Firm

On-going Service for Aircraft Manufacture

Looking for 24-Hour IT Support for your China IT?