Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #Holiday Service Arrangement

EXPANDED STATE OF EMERGENCY IN JAPAN

Mon, 02 Aug 2021 00:34:02 +0000

EXPANDED STATE OF EMERGENCY IN JAPAN

On July 30, the Government of Japan declared that the State of Emergency currently in effect in Tokyo and Okinawa will be expanded to also cover the prefectures of Chiba, Kanagawa, Saitama and Osaka from August 2 to August 31. The State of Emergency for Tokyo and Okinawa will also be extended until August 31.

Residents are requested to refrain from unnecessary and non-urgent outings as much as possible, including during the day and especially after 8PM. Restaurants and other entertainment establishments are required to stop serving alcohol entirely and to close by 8PM.

Quasi-emergency measures will also apply to the prefectures of Hokkaido, Ishikawa, Kyoto, Hyogo and Fukuoka from August 2 to August 31.

For more information on the state of emergency, please visit https://corona.go.jp/en/

IT Field Service Impact, Typhoon In-Fa hits Chinas coast

Mon, 26 Jul 2021 02:52:21 +0000

IT Field Service Impact, Typhoon In-Fa hits Chinas coast

#BROCENT IT Field Service is being Impacted by the Typhoon In-Fa, that starts on 7/26 till 7/30 - the FTE Service, TOKEN Dispatch Service, PTE Service and Professional Service Onsite Deployment. Most customers have issued the administrative notice informing all employees and contractors Work From Home (WFH).

This shall extends the impact seriously the Onsite Response Time and SLA measurement. For employees' safety, BROCENT suggests customers to reschedule or cancel the pre-booked engineer service.

Mighty Typhoon Hits Shanghai Israel today. The "In-mouth" storm brought Yuta winds of 100 km / h and hundreds of millimeters of rain to the country's eastern coast

Hundreds of thousands of people have been evacuated from the coastal areas of the Chinese city of Shanghai as Typhoon In-Fa hits the coast to its south. All flights to the city and high-speed train services have been suspended.

Shanghai issued the second-highest-level typhoon warning as In-Fa is expected to hit the city’s southern Pudong district in another landfall later on Sunday. One video posted to social media shows the sky over the city darkened by black storm clouds brooding over Shanghai’s skyscrapers.

Around 330,000 people were evacuated from the city’s coastal areas, including the Fengxian District. Over 100,000 civil servants and workers were deployed to the city’s streets as part of the massive flood prevention measures initiated by the authorities.

All passenger flights to and from Shanghai’s two airports were canceled on Sunday. The city’s ports – some of the world’s busiest shipping hubs – evacuated thousands of vessels. The international airport of Hangzhou – a city southwest of Shanghai – canceled all flights as well.

Several bus lines in Shanghai were also suspended to prevent busses from crossing bridges over some rivers. All high-speed trains bound for Shanghai were suspended starting Sunday evening.

The typhoon already hit the city of Zhanshan in the Zhejiang province south of Shanghai earlier on Sunday, with winds reaching speeds of more than 136kph, according to Chinese media. Another video posted online shows winds ripping through a street at incredible speed.

The typhoon is expected to swirl through Hangzhou Bay and make another landfall later on Sunday, potentially affecting the Zhejiang province and Shanghai. Footage shows people in the city already seeking shelter from the heavy rain and strong wind.

Japans current Covid-19 response and the upcoming Olympics.

Tue, 20 Jul 2021 06:31:16 +0000

Japan’s current Covid-19 response and the upcoming Olympics.

It's regarding Japan’s current Covid-19 response and the upcoming Olympics.

Covid-19 State of Emergency:

Tokyo is now under a new state of emergency, expected to last until August 22nd.

People are asked to not travel between prefectures, where possible, and are being asked to stay at home and refrain from non-essential outings

BROCENT and #BROCENTASIA is considered an essential service, but these restrictions may affect our ability to meet SLAs throughout Japan and may require ticket rescheduling or additional charges for transportation and accommodation.

We ask that all customers #SMB and partners respect social distancing and use recommended measures to prevent the spread of COVID19. Note that if #BROCENT field technicians feel that their safety is in danger, we will automatically withdraw them from the ticket and ask them to leave the site.

We ask that you please:

• inform us in advance of any shipments to our offices so that we can ask someone to be there to receive them.

• confirm with your customers that the site is open and accessible during the State of Emergency when a ticket is opened.

We will keep you informed of any changes to the state of emergency.

Please refer to the official website for further information:

Tokyo 2021 Olympics & Paralympics.

Japan is now coming up to the 2021 Tokyo Olympics and we have already begun to see implications for travel in the Tokyo area. We would like to advise all partners that there may be delays in meeting SLA commitments from our Tokyo office around and during the Olympics and Paralympics.

Olympics: July 23rd to August 8th

Paralympics: August 24th to September 5th

We are expecting delays from today all the way up to the 30th of September.

Specific restrictions we know of so far:

Today to 30th September: Local area around stadiums in Tokyo have restricted movement until the 30th of September.

July 19th to August 22nd: Tokyo highways are either closed or severely restricted between 6am and 10pm. Open highways have increased charges for use during these hours. It is currently unclear what restrictions there will be during the Paralympics.

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[2020-2021] IT Service Arrangement during the Spring Festival

Mon, 08 Feb 2021 08:15:14 +0000

Dear Customer,

As Spring Festival approaches, all Chinese will have 7-day holidays off since February 11, 2021. During this long holiday, Brocent provides uninterrupted IT delivery services in Asia region, covering managed outsourcing services, professional technical support services, and hardware warranty services. Some remote regions in Asia are subject to downgraded SLA service due to holidays.

Chinese New Year holidays will affect February 11, 2021 to February 17.

Brocent will return to normal IT service delivery from February 18, 2021.

The followings are the local public holidays for the main regions of Brocent Asia.

Chinese Mainland	2021/2/11 - 2021/2/17
Hong Kong, China	2021/2/12 - 2021/2/15
Taiwan, China	2021/2/10 - 2021/2/16
Malaysia	2021/2/12 - 2021/2/13
Singapore	2021/2/12 - 2021/2/15

In order to guarantee that you can get a fast service response, the plan of Brocent IT Service Operation Center is as follows:

Availability of Global Service Desk Team (GSD)

Mainland China GSD Team will operate on a degraded basis with response time adjusted to a maximum of 8 x 5 x NBD.

Hong Kong Regional Service Desk Team will remain in normal operation.

Singapore as well as East Asia services will remain in normal operation.

Availability of Field Engineer Team (FSS)

Mainland China FSS team service downgraded, only holiday shift service retained

Normal operations maintained in Hong Kong, Taiwan, Singapore, Malaysia, Japan, Indonesia, India, Vietnam, Thailand, etc.

Availability of Account Manager Team (AM)

Mainland China AM team service downgraded, only holiday shift service retained

Normal operations maintained in Hong Kong, Singapore and Japan, etc.

The Contingency Arrangements for IT services during the Spring Festival for GSD team:

During the Chinese New Year holidays, all requests (including all regions and all customers) will be supported by the Hong Kong regional helpdesk team.
During the Chinese New Year holidays, you can still request IT support by sending email to it-service@brocent.com
If you encounter any difficulty in IT service, you can escalate to ust@brocent.com or through the local IT service hotline.

Brocent local IT service Hotline

Mainland China	+86-400-0812026
Hong Kong	+852-800-931463
Singapore	+65-800-4922225

Best Wishes for FY2014 Happy New Year

Tue, 30 Dec 2014 17:15:04 +0000

Dear Customers

Today is the last memorable day in 2014. Before the first sunshine day in 2015, we hereby thank you for all your support to Brocent.

Brocent has made tremendous effort of his overall IT service delivery system in 2014, and built up the MSP Network Monitoring Platform(NOC), Remote Technical Support Platform(RTS) and Cloud based Help Desk System, based on which more IT services can be delivered 7x24 confidently by our online/offline technical teams and the partner network. And this is the practice of our " Platform + Service " vision, and indeed it successfully makes the benefit of lowering the total cost of ownership for the customers, and uplifts the customer satisfactory experience.

In 2014, Brocent also flattened his organization structure, and furthermore optimized the efficiency of service delivery throughout his IT Service Delivery Centers in C-North, C-East and C-South. We also strengthened the management of Partner Network to guarantees the delivery of Quality IT Service.

In the coming 2015, Brocent will continuously execute the " Platform + Service by Heart ", and more IT service product will be delivered which includes but not limited to Cloud service (Office 365, AWS etc), Hybrid Cloud service and traditional IT infrastructure service. Moreover, customers can also experience all new functions in Brocent " Cloud Service Market ", which is the evolution of our One Stop IT Service.

In the coming 2015, more national-wide human resource policies will be published by government, and overall salary &social benefit shall be increased much, especially for traditional IT service providers. All such increase shall NOT be the new burden of customers, instead shall be balanced by the model and methodology of IT managed service powered by "Platform + Service by Heart". This is the way nowadays, and definite trend in the future.

There are so many changes Yesterday and Tomorrow, but Today Brocent only wants to express our best wish to you and your families for Happiness and Prosperous in the year of Monkey in 2015!!

2014/12/31

博迅中国／Brocent