Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog #China Mainland

IT Field Service Impact, Typhoon In-Fa hits Chinas coast

Mon, 26 Jul 2021 02:52:21 +0000

IT Field Service Impact, Typhoon In-Fa hits Chinas coast

#BROCENT IT Field Service is being Impacted by the Typhoon In-Fa, that starts on 7/26 till 7/30 - the FTE Service, TOKEN Dispatch Service, PTE Service and Professional Service Onsite Deployment. Most customers have issued the administrative notice informing all employees and contractors Work From Home (WFH).

This shall extends the impact seriously the Onsite Response Time and SLA measurement. For employees' safety, BROCENT suggests customers to reschedule or cancel the pre-booked engineer service.

Mighty Typhoon Hits Shanghai Israel today. The "In-mouth" storm brought Yuta winds of 100 km / h and hundreds of millimeters of rain to the country's eastern coast

Hundreds of thousands of people have been evacuated from the coastal areas of the Chinese city of Shanghai as Typhoon In-Fa hits the coast to its south. All flights to the city and high-speed train services have been suspended.

Shanghai issued the second-highest-level typhoon warning as In-Fa is expected to hit the city’s southern Pudong district in another landfall later on Sunday. One video posted to social media shows the sky over the city darkened by black storm clouds brooding over Shanghai’s skyscrapers.

Around 330,000 people were evacuated from the city’s coastal areas, including the Fengxian District. Over 100,000 civil servants and workers were deployed to the city’s streets as part of the massive flood prevention measures initiated by the authorities.

All passenger flights to and from Shanghai’s two airports were canceled on Sunday. The city’s ports – some of the world’s busiest shipping hubs – evacuated thousands of vessels. The international airport of Hangzhou – a city southwest of Shanghai – canceled all flights as well.

Several bus lines in Shanghai were also suspended to prevent busses from crossing bridges over some rivers. All high-speed trains bound for Shanghai were suspended starting Sunday evening.

The typhoon already hit the city of Zhanshan in the Zhejiang province south of Shanghai earlier on Sunday, with winds reaching speeds of more than 136kph, according to Chinese media. Another video posted online shows winds ripping through a street at incredible speed.

The typhoon is expected to swirl through Hangzhou Bay and make another landfall later on Sunday, potentially affecting the Zhejiang province and Shanghai. Footage shows people in the city already seeking shelter from the heavy rain and strong wind.

Wi-Fi Site Surveys: Passive, Active, Survey-on-A-Stick

Mon, 08 Mar 2021 12:17:30 +0000

Wi-Fi Site Surveys: Passive, Active, Survey-on-A-Stick

The lifecycle of a wireless network is the process of designing, validating, optimizing, and troubleshooting that network. Whether upgrading an existing wireless network or designing a greenfield network, you have to account for capacity requirements or potential interferences in the environment. Before you deploy your new or upgraded network infrastructure, you need to ensure you have real-world data to provide insight and insurance for your wireless project. We’ve discussed Wi-Fi site surveys in a couple of Webinar. However, not all site surveys are equal. There’s three common types of on-site surveys that can be performed.

Passive site surveys

Performed to get an understanding of the RF characteristics on-site. By RF characteristics I mean Wi-Fi signal strengths, noise levels, SNR (signal-to-noise ratio), and the like. The reason the site surveys are called “passive” is that your Wi-Fi network adapter is pretty much just listening to packets when performing passive site surveys. OK, the NIC might send some probes out, but that’s about it.

Active Site Surveys

Provide more insight on the network connectivity and/or performance. Things like packet loss, packet delay, and access points you’ve associated with, can be measured during active site surveys. As the name suggests, with active surveys the Wi-Fi adapter is receiving AND sending packets to figure out what’s truly going on with the network.

What is an AP on a Stick survey?

An AP on a Stick (APoS) survey is a method of temporarily staging APs at deployment height utilizing a tripod or other mounting options in order to validate your predictive design before a full site deployment. APoS surveys identify the RF signal propagation characteristics of the environment while providing additional confidence your proposed design will work as planned, reducing the need for costly AP location changes, and validating you have the correct number of APs in your design.

[2020-2021] IT Service Arrangement during the Spring Festival

Mon, 08 Feb 2021 08:15:14 +0000

Dear Customer,

As Spring Festival approaches, all Chinese will have 7-day holidays off since February 11, 2021. During this long holiday, Brocent provides uninterrupted IT delivery services in Asia region, covering managed outsourcing services, professional technical support services, and hardware warranty services. Some remote regions in Asia are subject to downgraded SLA service due to holidays.

Chinese New Year holidays will affect February 11, 2021 to February 17.

Brocent will return to normal IT service delivery from February 18, 2021.

The followings are the local public holidays for the main regions of Brocent Asia.

Chinese Mainland	2021/2/11 - 2021/2/17
Hong Kong, China	2021/2/12 - 2021/2/15
Taiwan, China	2021/2/10 - 2021/2/16
Malaysia	2021/2/12 - 2021/2/13
Singapore	2021/2/12 - 2021/2/15

In order to guarantee that you can get a fast service response, the plan of Brocent IT Service Operation Center is as follows:

Availability of Global Service Desk Team (GSD)

Mainland China GSD Team will operate on a degraded basis with response time adjusted to a maximum of 8 x 5 x NBD.

Hong Kong Regional Service Desk Team will remain in normal operation.

Singapore as well as East Asia services will remain in normal operation.

Availability of Field Engineer Team (FSS)

Mainland China FSS team service downgraded, only holiday shift service retained

Normal operations maintained in Hong Kong, Taiwan, Singapore, Malaysia, Japan, Indonesia, India, Vietnam, Thailand, etc.

Availability of Account Manager Team (AM)

Mainland China AM team service downgraded, only holiday shift service retained

Normal operations maintained in Hong Kong, Singapore and Japan, etc.

The Contingency Arrangements for IT services during the Spring Festival for GSD team:

During the Chinese New Year holidays, all requests (including all regions and all customers) will be supported by the Hong Kong regional helpdesk team.
During the Chinese New Year holidays, you can still request IT support by sending email to it-service@brocent.com
If you encounter any difficulty in IT service, you can escalate to ust@brocent.com or through the local IT service hotline.

Brocent local IT service Hotline

Mainland China	+86-400-0812026
Hong Kong	+852-800-931463
Singapore	+65-800-4922225