Hong Kong team completed one more SMART work -- Deployment of Palo Alto firewalls. Stack &Rack, Cable connection &Dressing, Configuration and Change-over. At this moment, we had both Speed and Quality. Congrats to the team!!

Vmware works as a critical IT infrastructure supporting as private IAAS platform. However, one virtualized machine becomes malfunctional, that keeps making incidents to the whole VMWARE environment, for which any operation on this malfunctional VM will cause "System Halt", and substantially it will cause the whole Virtualized environment frozen of system windows. Brocent hypercare team finally resolved the issues by analyzing the VMWARE system halt logs.

Sales office renovation always goes with IT refresh project. In Shanghai, the China economic center, BROCENT provides the Managed IT Project Management Service, as the role of client IT manager that is responsible for vendor selection, project plan control, risk control and coordinating the technical implementation in liaison with UK Server &Network team.

In this project, it scopes the Office Cabling setup, computer room upgrading, WAN optimization and Virtualization (P2V) System Deployment.

Sometimes you will never know the value of a moment until becomes a memory -Dr. Seass

Due to business evolvement, client wants to segregate the whole LAN network, server access and even for printing share. Brocent is chosen to perform the onsite survey to present the actual situation of IT infrastructure, and propose the action plan to make the transition and segregation of network access.

Recently some customers were asking us what is our service capability for Brocent and its service coverage vs. SLA achievement. This is to brief what we focus on Service Delivery today and tomorrow.

1. Managed IT Support Service. We use managed service platform to manage our direct client's IT asset, and provide the remote support, asset management, OS Auto Healing Service, Patch Management, Cloud Based Antivirus and Cloud based File Server/Backup solution. This MS Offering is currently only delivered to our direct end customers;
2. Dispatching for Break-fix/IMAC. Currently we are delivering in 46 cities in China (HK included), and Singapore, Taiwan and Vietnam. The best SLA we can achieve is 24x7x4. In this offering, it also covers FTE outsource, that we are running mainly in Beijing, Tianjin, Shanghai, Hangzhou, Guangzhou, Shenzhen, Chengdu, Hong Kong etc Tier 1 cities. Currently we don't provide FTE in SG and Taiwan. Furthermore, the value added in this offering includes "Centralized Service Desk", "Multiple Cities Warehouse" and "Great China B2B2C Dispatching Platform" etc.
3. Project Management Service. It is about labor service too, but very high level and senior service delivery, supporting clients in managing their IT projects in China and APAC. Our PMO pool is currently 9 highly senior Project Managers.
4. Other System Integration Projects, that covers cabling, Microsoft hybrid Cloud solution (AZURE/O365), and network architecture design/deployment.

Having after-hours IT support can be extremely beneficial to your business. When you have BROCENT’s 24-hour technical support in place, you will:

• Feel comfortable working late, knowing we are there if you need us
• Have an experienced technician ready to help you in an emergency—immediately
• Be able to schedule system upgrades and updates at night when it won’t bother employees
• And much more