Managed IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog , BROCENT NewsManaged IT Services ASIA - China, HK, Singapore, Taiwan, Japan | Break Fix, Remote Support - Blog , BROCENT Newshttps://www.brocent.jp/blogs/corp-newsMon, 20 Oct 2025 20:22:15 -0700http://zoho.com/sites/<![CDATA[[2020-2021] IT Service Arrangement during the Spring Festival]]>https://www.brocent.jp/blogs/post/2020CNYAs Spring Festival approaches, all Chinese will have 7-day holidays off since February 11, 2021. During this long holiday, Brocent provides uninterrupted IT delivery services in Asia region]]>

Dear Customer,

 

As Spring Festival approaches, all Chinese will have 7-day holidays off since February 11, 2021. During this long holiday, Brocent provides uninterrupted IT delivery services in Asia region, covering managed outsourcing services, professional technical support services, and hardware warranty services. Some remote regions in Asia are subject to downgraded SLA service due to holidays.

Chinese New Year holidays will affect February 11, 2021 to February 17.

Brocent will return to normal IT service delivery from February 18, 2021.


The followings are the local public holidays for the main regions of Brocent Asia.
  
 Chinese Mainland 2021/2/11 - 2021/2/17
 Hong Kong, China 2021/2/12 - 2021/2/15
 Taiwan, China 2021/2/10 - 2021/2/16
 Malaysia 2021/2/12 - 2021/2/13
 Singapore 2021/2/12 - 2021/2/15

In order to guarantee that you can get a fast service response, the plan of Brocent IT Service Operation Center is as follows:


Availability of Global Service Desk Team (GSD)

Mainland China GSD Team will operate on a degraded basis with response time adjusted to a maximum of 8 x 5 x NBD.

Hong Kong Regional Service Desk Team will remain in normal operation.

Singapore as well as East Asia services will remain in normal operation.


Availability of Field Engineer Team (FSS)

Mainland China FSS team service downgraded, only holiday shift service retained
Normal operations maintained in Hong Kong, Taiwan, Singapore, Malaysia, Japan, Indonesia, India, Vietnam, Thailand, etc.


Availability of Account Manager Team (AM)
Mainland China AM team service downgraded, only holiday shift service retained
Normal operations maintained in Hong Kong, Singapore and Japan, etc.

The Contingency Arrangements for IT services during the Spring Festival for GSD team:

  1. During the Chinese New Year holidays, all requests (including all regions and all customers) will be supported by the Hong Kong regional helpdesk team.
  2. During the Chinese New Year holidays, you can still request IT support by sending email to it-service@brocent.com
  3. If you encounter any difficulty in IT service, you can escalate to ust@brocent.com or through the local IT service hotline.
Brocent local IT service Hotline
 Mainland China +86-400-0812026
 Hong Kong +852-800-931463
 Singapore +65-800-4922225
]]>Mon, 08 Feb 2021 08:15:14 +0000<![CDATA[CHANGE OF NEW BEIJING OFFICE]]>https://www.brocent.jp/blogs/post/BEIJING_MOVEBROCENT BEIJING OPERATION CENTER MOVES TO NEW OFFICE NEW OFFICE ADDRESS IS ROOM 2511, U-SPACE TOWER A, EXTERNAL NO. 8 GUANGQU STREET CHAOYANG DISTRICT, ]]>

BROCENT BEIJING OPERATION CENTER MOVES TO NEW OFFICE


NEW OFFICE ADDRESS IS


ROOM 2511, U-SPACE TOWER A, EXTERNAL NO. 8 GUANGQU STREET CHAOYANG DISTRICT, CHINA 10022


]]>Tue, 23 Aug 2016 16:17:09 +0000<![CDATA[[HONG KONG] TYPHOON NO.8 OFFICE CLOSE NOTICE]]>https://www.brocent.jp/blogs/post/HONG-KONG-TYPHOONOur HK OFFICE is closed due to the TYPHOON NO.8, as of 08/02/2016 Should you experience any technical issues or service request, please feel free to contact our service center it-service@brocent.com to seek for technical support.]]>


Our HK OFFICE is closed due to the TYPHOON NO.8, as of 08/02/2016


Should you experience any technical issues or service request, please feel free to contact our service center it-service@brocent.com to seek for technical support.

]]>Tue, 02 Aug 2016 03:26:20 +0000<![CDATA[From technical support to strategic consulting. We have the IT solution for your growing business.]]>https://www.brocent.jp/blogs/post/From-technical-support-to-strategic-consulting-We-have-the-IT-solution-for-your-growing-business

Whether you have an immediate short-term technical project or are looking for a long-term trusted IT partner, BROCENT is here for you. For almost twenty years, we’ve been helping organizations like yours leverage technology for their benefit. With a staff of 175+ certified technical and network support professionals, we have the resources and expertise to overcome any IT challenge that you may have — quickly and efficiently.   


We’re proud to support businesses throughout China mainland.  

]]>Sat, 03 Jan 2015 16:06:15 +0000<![CDATA[Best Wishes for FY2014 Happy New Year]]>https://www.brocent.jp/blogs/post/Best-Wishes-for-Happy-New-YearBrocent has made tremendous effort of his overall IT service delivery system in 2014, and built up the MSP Network Monitoring Platform(NOC)]]>

Dear Customers


Today is the last memorable day in 2014. Before the first sunshine day in 2015, we hereby thank you for all your support to Brocent.


Brocent has made tremendous effort of his overall IT service delivery system in 2014, and built up the MSP Network Monitoring Platform(NOC), Remote Technical Support Platform(RTS) and Cloud based Help Desk System, based on which more IT services can be delivered 7x24 confidently by our online/offline technical teams and the partner network. And this is the practice of our " Platform + Service " vision, and indeed it successfully makes the benefit of lowering the total cost of ownership for the customers, and uplifts the customer satisfactory experience.


In 2014, Brocent also flattened his organization structure, and furthermore optimized the efficiency of service delivery throughout his IT Service Delivery Centers in C-North, C-East and C-South. We also strengthened the management of Partner Network to guarantees the delivery of Quality IT Service.


In the coming 2015, Brocent will continuously execute the " Platform + Service by Heart ", and more IT service product will be delivered which includes but not limited to Cloud service (Office 365, AWS etc), Hybrid Cloud service and traditional IT infrastructure service. Moreover, customers can also experience all new functions in Brocent " Cloud Service Market ", which is the evolution of our One Stop IT Service.


In the coming 2015, more national-wide human resource policies will be published by government, and overall  salary &social benefit shall be increased much, especially for traditional IT service providers. All such increase shall NOT be the new burden of customers, instead shall be balanced by the model and methodology of IT managed service powered by "Platform + Service by Heart". This is the way nowadays, and definite trend in the future.


There are so many changes Yesterday and Tomorrow, but Today Brocent only wants to express our best wish to you and your families for Happiness and Prosperous in the year of Monkey in 2015!!



2014/12/31


博迅中国／Brocent

]]>Tue, 30 Dec 2014 17:15:04 +0000